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Sprint uses a few different 4 and 5 digit short codes for free messages and self-service account management. The information is updated as of 9/13/2017   2222 – Sprint Promotional Code This code is used for Sprint promotional messaging. 2323, 4242 – Sprint Survey Code These are used to send customer surveys. 3223 - Sprint Account Alerts This is educational info about your new device from Sprint. 4567 – Sprint Promotional Code for Upgrades This code is used for Sprint promotional messaging specifically targeting upgrades. 6004 – Sprint CARE Customer Surveys These are used to request customer feedback after a CARE interaction. 6565 – Sprint Promotional Code for Entertainment This code is used for Sprint promotional messaging for entertainment. 6772-Sprint Account Notifications These are non-promotional text messages notifying users of account info. 7726 - Report Spam Text Messages Sprint is conducting a trial with a new system that gives employees and customers with CDMA devices the ability to report SPAM text messages received. Forward any text messages perceived to be SPAM to shortcode 7726 (SPAM) to report it as SPAM. 7795 – Sprint Legal Notifications This code is periodically used to notify users of upcoming legal announcements. 8737 - Sprint Mobile Controls Used for the Sprint Mobile Controls Android Application. 8757 - Sprint Drive First Used for the Sprint Drive First Android Application. These messages are normally hidden and intercepted by the device behind the scenes to signal the phone to communicate with the Drive First app. 8787 – E-Bill Payment Reminder This code is used to send payment reminders. 9016 - Visual Voicemail Used for visual voicemail notifications. These messages are normally hidden and intercepted by the device behind the scenes to signal the phone to download new voicemail messages. 9099 - Sprint Free Msg This code is the default used by Sprint to communicate information about an account. 9230 - Text Errors This short code is used for information messages when there is an error with a sent text message. An example: "The short code you are attempting to use has expired or short-code texting may be blocked on your account.  Msg 1051.”  The example message requires a call into CARE to lift short code blocking via CST/PMG.  9329 – Sprint Verification Code – This code provides a verification code when attempting to log into Sprint.com. 9369 - Text to Landline Used for notifications about message delivery when texting a landline phone number that does not support SMS messaging. Either a successful or an unsuccessful message will be sent to your phone depending on the outcome. 9466 – Sprint Promotional Code This code is used for Sprint promotional messaging. 9489- Sprint Family Locator Used for the Sprint Family Locator Android Application.   9999 - Block Text     Click here for a complete list of 9999 Message Commands This code allows you to block/unblock text messaging to specific numbers. You can text HELP to get a full list of commands. LIST will give you a list of currently blocked numbers. BLOCK (then the number) or UNBLOCK will allow you to add/remove numbers from your block list. 60601 – Ntelos Communications Used to Migrate Ntelos subscribers to Sprint Prepaid 60602 – Ntelos Communications Used to Migrate Ntelos subscribers to Sprint Postpaid   This document was generated from the following discussion: Sprint Text Short Codes   Last updated 9/13/2017 with the latest list
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Below is the most recent list of Mobile IP error codes as of 11/7.2017.  If you are experiencing any of these errors select Retry or Cancel, then restart your phone.   If your problem persists    click here to reply to this post .   Code Handset Display Error Description 64 Error Code 64 Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone off then turn it on again. Unknown error. Reason unspecified by the network 65 Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone off then turn it on again. Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone off then turn it on again. 66 Error Code 66 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Error due to Insufficient network resources. 67 Error Code 67 Registration failure. Your username and/or password may be incorrect. Please try again.   Note: Repeated entries of an invalid password during a 24-hour period will result in a 20-minute suspension. A suspended username may not be used until the suspension expires, even when submitted with the correct password. If this problem persists, you may need to contact Customer Care. Mobile node failed authentication, this means that the mobile failed to register with the PDSN. This could be a result of improper provisioning. or a change to the users username or password. 68 Error Code 68 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Home agent failed authentication. 69 Error Code 69 Your device requested a session lifetime that is too long. If this problem persists, turn your phone off, turn it on again, then try again. Requested Lifetime too long to be supported by the network. 70 Error Code 70 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Poorly formed Request. Network did not understand the request. 71 Error Code 71 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Poorly formed Reply. Network did not understand the reply. 72 Error Code 72 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Requested encapsulation unavailable. 73 Error Code 73 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Compression unavailable. 74 Error Code 74 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Requested reverse tunnel unavailable. 75 Error Code 75 System error. Sign in failed. Please wait a moment and try again. You may need to go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Reverse tunnel is mandatory and "t" bit not set. 76 Error Code 76 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Mobile node too distant. 79 Error Code 79 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Delivery style not supported. 80 Error Code 80 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home Agent may not be responding. Please try again. If this problem persists, you may need to go to Settings and select Update Data Profile. Home network unreachable (ICMP error received) 81 Error Code 81 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home Agent may not be responding. Please try again. If this problem persists, you may need to go to Settings and select Update Data Profile. Home agent host unreachable (ICMP error received) 82 Error Code 82 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home Agent may not be responding. Please try again. If this problem persists, you may need to go to Settings and select Update Data Profile. Home agent port unreachable (ICMP error received) 88 Error Code 88 Home Agent Failure. Your Home Agent addresses may be incorrect or the Home Agent may not be responding. Please try again. If this problem persists, you may need to go to Settings and select Update Data Profile. Home agent unreachable (other ICMP error received) 96 Error Code 96 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Sprint. Nonzero home address requested. Nonzero home address requested 97 Error Code 97 Network error. Sign in failed. Please wait a moment and try again. You may need to go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Missing NAI 98 Error Code 98 Network error. Sign in failed. Please wait a moment and try again. You may need to go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Missing home agent 99 Error Code 99 Network error. Sign in failed. Please wait a moment and try again. You may need to go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Missing home address 100 Error Code 100 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Foreign Agent Error, FA-1 101 Error Code 101 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Foreign Agent Error, FA-2       104 Error Code 104 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Unknown challenge. Customer Care network expects CHAP challenge protocol. 105 Error Code 105 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Missing challenge 106 Error Code 106 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Stale challenge 128 Error Code 128 Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone off then turn it on again. Reason unspecified 129 Error Code 129 Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone off then turn it on again. Administratively prohibited 130 Error Code 130 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Mobile node failed authentication 131 Error Code 131 Sign-in failed. Your username and/or password may be incorrect. Please go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Foreign agent failed authentication 132 Error Code 132 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Registration Identification mismatch 133 Error Code 133 Sign-in failed. Your username and/or password may be incorrect. Please try again. If this problem persists, you may need to contact Customer Care. Poorly formed Request 134 Error Code 134 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Too many simultaneous mobility bindings 135 Error Code 135 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Unknown home agent address 136 Error Code 136 Unrecognizable Home Agent Addresses. Please try again. You may need to go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Request reverse tunnel unavailable 137 Error Code 137 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Reverse tunnel is mandatory and 'T' bit not set 138 Error Code 138 System error. Sign in failed. Please wait a moment and try again. You may need to go to Settings and select Update Data Profile. If this problem persists, you may need to contact Customer Care. Requested encapsulation unavailable 139 Error Code 139 System error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Error - HA - 1, this is a problem in the Home Agent       140 Error Code 140 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Error - HA - 2, this is a problem in the Home Agent 141 Error Code 141 Network error. Sign in failed. Please wait a moment and try again. If this problem persists, you may need to contact Customer Care. Network Error 256 Error Code 256. Registration error due to the device having an NAI, but no MDN. 1233 Error code 1233, class 2 HTC device-specific network errors. The tower is experiencing capacity or  performance issues and the device is temporarily unable to contact the network. 64 Error code 64, class 2 67 Error code 67, class 2 97 Error code 97, class 2
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Question  How can I view my text messages? Answer You can easily download a record of phone numbers you've sent text messages to up to 90 days in the past.  Go online to Sprint.com/viewbill, click on the Calls/Texts link. This record can be printed out or saved.   Text Message content (the actual words or pictures contained in a text message) is not stored by Sprint.  Deleted texts cannot be retrieved, read online or requested through subpoena.   To obtain Text Message number records more than than 90 days in the past, contact Sprint directly.  You may be asked to provide certain legal documentation showing that you are the account holder in order to request and obtain this information.  Please remember: content of text messages is not available through this process. Most devices store text message contents for a certain number of messages or a certain period of time unless you manually delete them from your device.  Depending on your model of phone and operating system, look for an icon on the home screen titled "Messages", if you cannot find it, then look for Apps, and then look thru your list of Apps for Messages. There are various apps available from the Google Play or the Apple App store that will store your text message history (including contents) and save them to a cloud or SD card.  Try searching 'save text messages' for options.
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Below is a list of handset network error codes as of 11/7/2017.  If you are experiencing any of these errors select Retry or Cancel, then restart your phone.   If your problem persists    click here to reply to this post .   Code Handset Display Error Description 2048 Error Code #2048 Network Busy. Please try again. Handset cannot acquire a traffic channel.This error message appears after 60 seconds of not being able to acquire a traffic channel. 3000 Error Code #3000 Network timeout. Please try again. Traffic channel is open but the handset gets no response from network. This error message appears after 60 seconds of no response. 4000 Error Code #4000 Network timeout. Please try again. User has a Mobile IP connection but no response from the Gateway. This error message appears after 60 seconds of no response. 1012 Error Code #1012 Could not prepare services. Please try again later. If the problem persists, you may need to contact Customer Care. Client-initiated IOTA fails general failure code for all IOTA failures. 25606 Error Code #25606 is seen with some ZTE devices when the device fails to complete HFA. This issue is caused by failed HFA activation.
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Multimedia   Errors Error Description Handset Display Action Error M01: There is a problem with the server. Please try again later. Server   Error - Coding Error/Bug. Click   Retry or Cancel. If the error   continues, contact Customer Care. Error M02: There is a problem with the server. Please try again later. Server   Error - Coding Error/Bug. Click   Retry or Cancel. If the error   continues, contact Customer Care. Error M03: There is a problem with the server. Please try again later. Server   Error - Coding Error/Bug. Content Provider if problem with specific sites. Click   Retry or Cancel. If the error   continues, contact Customer Care. M29 Error: Audio playback error Audio   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M30 Error: Video playback error Video   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M32 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M33 Error: Audio format of the clip is not supported Audio   format of the clip is not supported. Click   Retry or Cancel. If the error   continues, contact Customer Care. M34 Error: Video format of the clip is not supported Video   format of the clip is not supported. Click   Retry or Cancel. If the error   continues, contact Customer Care. M35 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M36 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M37 Error: General playback error General   playback error. Click   Retry or Cancel. If the error   continues, contact Customer Care. M38 Error: General playback error General   playback error. Click   Retry or Cancel. If the error continues, contact Customer Care. RTSP Error 400: Invalid Request. Please try again. If the problem exists it is likely that   the service you are requesting is not compatible with your multimedia player. Invalid   request. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 401: Authorization Required. Please enter a user name and password. Authorization   required. Click   Retry or Cancel. If the error continues,   contact Customer Care. RTSP 404: The requested clip was not found on the server Requested   clip URL not available on content server Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 408: Server timed out. The web page or document you requested was not returned in   a timely manner. Please try again. Server   timed out -Network congestion orgateway problem Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 462: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 500: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 501: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem.. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 502: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 503: There is a problem with the server. Please try again later. There   is a problem with the server - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. RTSP Error 504: Server timed out. The web page or document you requested was not returned in   a timely manner. Please try again. Server   timed out - Network congestion/gateway problem. Click   Retry or Cancel. If the error   continues, contact Customer Care. Error 505: This is a general network error. When you encounter this error wait a few   hours and try again later. This   is a general network error. Click   Retry or Cancel. If the error   continues, contact Customer Care.
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Question  I want to block someone from calling or texting my phone.  How do I do this? Answer     It's easy to block number and text. Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block texts. Click on the phone or device to restrict text messages 1. Choose from the following options to block or restrict texts: Do not block any text messages Block all text messages inbound and outbound Block all inbound text messages Block all outbound text messages Block only these numbers for inbound and outbound text messages Allow only these numbers for inbound and outbound text messages To block or allow specific numbers, enter the phone number, 4- to 8-digit short code, email address, or domain address (e.g. spammer.com) you wish to block in the field and click Add number. The number will be added to the block list. To remove, select the number and click Remove. Once a selection is made, the symbol will change to a green check mark that says "Updated". Click Save. If updates were saved successfully, the following confirmation message will be displayed: "Thank you! We've saved your changes. Turn the phone off and back on for the new settings to take effect. To block or restrict voice calls,    Sign in to My Sprint with valid username and password at www.sprint.com. Click the My Preferences tab. Under Limits and Permissions, click Block voice. Select a phone to block Choose from the following options to block, restrict or allow calls: Do not block any voice calls (all previously blocked voice calls will be archived for easy access later) Block all out-bound voice calls Block only the following phone numbers for inbound and outbound calls        6. Enter a phone number to block in the field then click Add number.   The number will be added to the block list. To remove, select the number then click Remove. If customer does not have permissions to block voice calls, a message displays indicating the selection cannot be blocked.         7. Click Save to block voice access. If updates were saved successfully, Thank you! We've saved your changes. displays. A Blocked icon will appear next to the phone that has blocked voice services.          8. Turn the phone off and back on for the new settings to take effect.   You can also visit: http://sprint.co/1XJiK72 for more information.     You can also block a contact directly from your Android.  Open the phone or messaging application Open the specific call or text From Text:  Tap the 3 button menu at the top right > People Options > Block Number From Phone: Tap the 3 button menu at the top right of the call > Block Number Calls blocked from your Sprint account are notified that you are not receiving calls or text messages. There is no way to review or be notified if a blocked number attempted to call or text you when the number is blocked from your My Sprint account.   Calls blocked in Android go straight to voicemail, which you can choose to review or delete.  Texts blocked in Android go to a separate folder which you can also delete.  No message is sent notifying the person that you have blocked.   Please see the following apple article for information about blocking calls and messages to iPhones Block Phone Numbers  
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Question  Why can't I use data and make calls at the same time?  When will this feature be added?   Answer Sprint phones cannot support simultaneous voice and data due to a limitation in the device radio configuration.  Sprint is in the process of perfecting simultaneous voice and data technology, which we hope to have ready in the very near future.   In the meantime, we have added the CallingPLUS feature for some Android devices.  CallingPLUS combines WiFi Calling and the ability to make calls while on LTE.  Check out our CallingPLUS FAQ page and our Blog article: Make calls and use data at the same time with Sprint's Calling PLUS! for more information.   We're just as eager for this technology to be perfected and released as our customers. Rest assured, when it's made available, we will make an announcement.    
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Question Does Sprint throttle Unlimited Data customers and what is Network Management? Answer  Sprint does not throttle customers on Unlimited Data plans.  That being said, heavy data users (those who have used more than 23 GB in their current bill cycle) may experience slower data speeds during times or in places where the network is more congested.  This is part of our Network Management and helps ensure that every customer has fair access to data.   Sprint wants to be sure that all of our customers have reasonable access to high speed data, whether they're on Unlimited Data plans or not.  For this reason, during times or in areas of network congestion, when the data network is a bit harder to access, a customer who has used more than 23 GB in their current bill cycle may temporarily have slower speeds than customers who use less.   A good example of this would be a group of customers at a sporting event or a theme park where lots of people are all in one place.  This puts extra pressure on the towers in that area.  Customers who have already used more than 23 GB in their bill cycle may have slower speeds than customers who had used less data that month. If there were a major data issue in an area, the same situation might apply: a customer who had already used more than 23 GB that month might have slower speeds than customers who had not.    Speeds are only slowed while in the crowded area or during the congestion event so as soon a heavy data using customer left the congested area or the event ended, their speeds would return to normal.  Again, this only happens after a customer has used 23GB for the current month and only until the end of the bill cycle. Once the bill cycle resets, speeds would go back to normal (until that customer went over 23 GB AND into a congested area again).  Managing our network resources this way helps make sure that all of our customers have access to data, even during times of congestion.   For more information, please see our Network Management page      
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Question   When hot spot is active on a device, does Sprint measure all data usage as Hotspot Usage?   Example: Hotspot Active on my Galaxy S6 Edge (GPS Application running on my Tethered Tablet (Connected to Phone Hotspot) uses 1MB) Pandora Running on my phone uses 1MB   Does Sprint count the Data used in this scenerio by both the phone and tablet toward my 10 GB limit (which would be 2MB)? or can it differentiate the date used by the phone and the data used by the devices attached to the hotspot (which would be 1MB)?   Answer     The hot spot usage measurement depends on the plan. On our Data share plans the hot spot is pulled from the shared data allowance or data bucket you purchase.  For our unlimited plans, Sprint measures the hot spot usage separately from your unlimited data.   In the example given, we assume that the customer is on our Unlimited Freedom plan, which includes 10GB of mobile hot spot.  With the Unlimited Freedom Plan, Sprint counts 1MB of your 10GB of hot spot used when you tethered from your phone to your tablet. Since you listened to Pandora on your phone, that 1MB is included with your Unlimited data.   If you were on a Data Share plan like the 20 GB Data share, both the 1MB used when you tethered your tablet to your phone and the 1MB used when you listened to Pandora would come out of your total data allotment for the month.
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Question   When I try to activate the Tidal 6 month trial, I get an error message saying there was a problem activating my account, try again later.  I've been trying for 3 days.  Can anyone help?     Answer  You need to access www.Sprint.com/TIDAL or www.sprint.com/manage to add the service. Both websites will take you to sign in to your online My sprint account. Once you're there, please follow the next steps to add the promotion:   Sign in to sprint.com with a valid username and password. Scroll down to the desired PTN or device and select Manage Plan. On the next page, select Manage Services on the same device/PTN. Double check to make sure you're making changes to the right PTN. On the Service add-ons page, select TIDAL to add, or uncheck the services to be removed. Click Save at the bottom of the screen.   You’ll get a text message with an activation link, usually generated immediately, where you can complete the subscription process. This is a required step to access TIDAL and all its benefits. It’s simple – just enter your email, create a password, confirm your subscription details and you’re done!   **It's important to note that this promotion is only valid for new TIDAL customers.**       If you have blocked purchases billed to your Sprint account you may have to Unblock them in your preferences in order to take advantage of this offer. You'll need to uninstall the TIDAL app if you have already installed it and then follow these instructions to Unblock:   Go to My Sprint > My Preferences   Under the Limits and permissions section: Block Apps, digital media downloads & third party charges Select device to unblock and save changes   Once you have saved your preferences you should be able to click the link, download the app and get going with TIDAL.  
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Question Whenever I try to download music to offline mode in TIDAL I get the error that there are too many devices logged in.  I'm the only user, help! Answer With this type of error, often the app needs to be reset. 1. Logout of the TIDAL app ( Select My Music, bottom right> select cogwheel, upper right> scroll to bottom & click on "logged in as (username) to logout. 2. Reboot device 3. Log back in  
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Question     I have a Legacy ED Share 1500 plan (since 2010) that currently has the full 5 people on it. Three of us are on 2-year contracts that expire in 3-11 months, one has a recently-expired contract, and one has a Galaxy S7 on the Forever lease program that just hit 12 months; this person also gets the $10/month loyalty service credit.   Here are my questions:   If I'm leasing my phone and opt to trade it in to get a new device, will I lose the $10/month credit I currently receive? If I opt not to do the early upgrade, does the $10/discount remain for the full 24 months? Now that Sprint has done away with 2-year contract discounts, will Legacy plans  receive the $10/month credits per line in perpetuity (for the foreseeable future, anyways, and assuming they are upgrading at least every 24 months)?   Answer   1)  If you stay on the ED1500 and you do another lease upgrade, you can keep the $10/mo credit.  If you change plans, you'll lose the lease. 2) If you opt not to upgrade but stay on the ED1500 plan, you will keep that $10/credit for the duration of the lease term, 3) We can't ever say "in perpetuity" because options and discount programs change.  For the time being, Legacy plans will receive a Loyalty Lease credit for those lines on leases.    
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Question  I keep getting calls from people saying that they received a call from my number.  I never called any of these people. Has someone stolen my phone number? Answer   If you receive messages and calls from people who believe they received a call from your number when you know you did not call them, it's likely that your number is being used as a 'caller ID spoof.'  Fraudsters can fake the number that appears on Caller ID, making it appear as though you called when in reality the call came from another number entirely.  This is against the law but can be difficult to track down.   While it's not possible to completely prevent Caller ID spoofing, there are some things you can do to protect yourself.    You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information. Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.  If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request. Use caution if you are being pressured for information immediately. If you have a voice mail account with your phone service, be sure to set a password for it.  Some voicemail services are preset to allow access if you call in from your own phone number.  A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password. For more information about Caller ID Spoofing, please see the FCC's recent updates about Caller ID Spoofing     
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Problem: iOS users may have trouble completing TIDAL signup.  Users attempt to complete the sign up by following the link in their TIDAL SMS, but after following the steps, TIDAL may never open up with them signed in.    Reason iOS users must be on the Sprint Network in order to complete the initial TIDAL sign up. Solution If not automatically logged in, please close TIDAL, turn off Wi-Fi on your device, and then open TIDAL again, to be automatically logged in.  If you are in an area of poor coverage, try moving to one with better coverage before attempting to open TIDAL again.  
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Sign in to www.sprint.com with a valid username and password. Scroll down to the desired PTN or device and select Manage Plan. On the next page, select Manage Services on the same device/PTN. Double check to make sure you're making changes to the right PTN. On the Service add-ons page, select TIDAL to add, or uncheck the services to be removed. Click Save at the bottom of the screen. Click Okay to finish up! Wait 1-2 hours for the changes to be reflected in the online account. You will need to sign out and then sign back in to see the changes after 1-2 hours. Changes must be made by the account holder. Once you do this, you should get a text message with a link for you to download the app and register for the promotion.    If you are an iPhone customer, you will want to turn off WiFi.  iPhone users must be on the Sprint network in order to complete the TIDAL sign up process and get 6 months free.   For more information, see the TIDAL Support page and Sprint.com/TIDAL    
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Question   I guess with the new update from Sprint Zone to My Sprint Mobile, a new app (Carrier Call Utility) was pushed onto my phone.  I can't find info on what it does and it is taking up space on my phone.     Can it be uninstalled?   Answer Carrier Call Utility and My Sprint Mobile are two halves of the same whole, replacing Sprint Zone.  Carrier Call Utility is a mini-app that, among other things, triggers the install of the My Sprint Mobile app.   It's required in order for the My Sprint Mobile app to function appropriately and cannot be uninstalled.    For more information about My Sprint mobile functionality, check out our blog article here  
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Question Will Sprint Family Locator make a sound to help me find a lost phone?   Answer Unfortunately, Sprint Family Locator cannot make your phone ring or sound an alarm if lost. However, if you have an Android you can use Android Device Manager to make your phone ring.  You'll need to log into the Google account attached to the device, but I've used it.  Works great.  You can also use it to lock or wipe your phone if it's lost or stolen:  Android Device Manager   If you have an Apple device you can use Find My Phone to make your phone ring from a computer or associated Apple device like an iPad.  If you have activated Family Sharing, you can also make a phone associated to your family account share.  Simply follow the directions in the article on Apple's Support site  
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 Question  I am curious what is going to happen to us $20/mo extra Premium with HD streaming customers: What happens to this fee now that this same level of performance is included in the basic Unlimited Freedom plan?  Answer As of 2/23/17, customers who previously opted for the $20 Premium HD streaming add-on to the Unlimited Freedom plan were automatically moved over to the free add-on.
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Question  My daughter is grounded and I don't want her on Facebook or Snapchat. Is there a way to block data for just one line on an account that has Unlimited Data?   Answer If you are the account holder or are authorized to make changes on Sprint.com, you can block voice, text or data to any line on your Sprint account.  Most of these restrictions can be accomplished through the Preferences page Log in to your Sprint.com account, completing 2 factor authentication if prompted Under Limits and Permissions, click on the service you want to restrict Select the phone number or device you want to restrict  Texts: you man block all text messages, only inbound text messages, only outbound text messages, block only selected numbers or allow only selected numbers To block or allow only selected numbers from texting, enter the phone number into the top box on the screen and click 'Add number' To remove a number from the list, highlight it and click 'Remove number' Voice: you may block all outbound voice calls or to block only certain numbers for inbound and outbound calls from the Preferences screen To block all inbound calls or all inbound and outbound calls please go to My Account > Next to the number you wish to restrict use the drop down to select 'Change my services.'  In the new window select 'Block incoming calls - $0.00' or 'Block all calls - $0.00' Data: Data is either restricted or it is not Click Save  
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Below if a list of 9999 message commands as of 11/7/2017. If you are experiencing any errors select Retry or Cancel, then restart your phone.   If your problem persists    click here to reply to this post .   Details You can send a text message to short code address 9999 to manage your blocked and allowed address lists. When the you send a command to 9999, a confirmation text message is sent back indicating completion of the request. Example: To block a phone number: Compose message to short code address 9999 with messaging text  Block 5555551234 and send the message. 9999 responds with: SprintFreeMsg: Messages to and from "5555551234" are now blocked.  You will still receive legal and account related messages. Do not enter < and > characters as part of the command.  They are included to show you where specific data should be entered.  Help Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Help Provides help message about how to use 9999 short code SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help.  Text “help <command>” to learn about each command. Help block Provides help message about how to use block command SprintFreeMsg: For example, text “block 5551234567” to 9999 to block all messages to and from address 5551234567. Text “help address” for more address formats. Help allow Provides help message about how to use allow command SprintFreeMsg: For example, text “allow 5551234567” to 9999 to allow all messages to and from address 5551234567. Text “help address” for more address formats. Help address Provides help message about address formats allowed with 9999 SprintFreeMsg: Address can be 10 digit, shortcode, email address or domain, full international number incl. 011. Spaces and format characters are not allowed. Help list Provides help message about using the list option with 9999 SprintFreeMsg: To see your blocked or allowed address list, text “list” to 9999. Help spam Provides help message about using the spam option with 9999 SprintFreeMsg: For example, text “spam 555551234567” to report spam from 5551234567. This will also block all messages from 5551234567. Help all Provides help messages for all 9999 capabilities. SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help. Text “help <command>” to learn about each command. SprintFreeMsg: For example, text “block 5551234567” to 9999 to block all messages to and from address 551234567.  Text “help address” for more address formats. SprintFreeMsg: To see your blocked or allowed address list, text “list” to 9999. SprintFreeMsg: Address can be 10 digit, shortcode, email address or domain, full international number incl. 011. Spaces and format characters are not allowed. SprintFreeMsg: For example, text “spam 55551234567” to report spam from 5551234567. This will also block all messages from 5551234567. help <invalid command> Provides help message about 9999 commands SprintFreeMsg: Text these commands to 9999 to manage message blocking: block, allow, list, spam, help.  Text “help <command>” to learn about each command. Block Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Block Responds with an error message SprintFreeMsg: Sorry, the sender must be at least 4 characters long. Please try again. Block <1 to 3 chars> Responds with an error message for addresses under 4 characters long SprintFreeMsg: The sender you tried to block, “<1 to 3 chars>” must be at least 4 characters long. Please try again. Block all Blocks messaging to and from all addresses. SprintFreeMsg: Messages to and from all addresses are now blocked.  You will still receive legal and account related messages. Block <shortcode> Blocks messages to and from the specified shortcode and removes it from the allow list SprintFreeMsg: Messages to and from “<shortcode>” are now blocked. You will still receive legal and account related messages. Block <mdn> Blocks messages to and from the specified MDN and removes it from the allow list SprintFreeMsg: Messages to and from “<mdn>” are now blocked. You will still receive legal and account related messages. Block <user@domain> Blocks messages to and from the specified email address and removes it from the allow list SprintFreeMsg: Messages to and from “<user@domain>” are now blocked. You will still receive legal and account related messages. Block <domain> Blocks messages to and from the specified domain and removes it from the allow list SprintFreeMsg: Messages to and from “<domain>” are now blocked. You will still receive legal and account related messages. Block email Blocks message to and from email. SprintFreeMsg: Messages to and from email are now blocked. You will still receive legal and account related messages. Allow Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Allow Responds with an error message. SprintFreeMsg: The sender  must be at least 4 characters long. Please try again. Allow <1 to 3 chars> Responds with an error message for addresses under 4 characters long SprintFreeMsg: The sender you tried to allow, “<1 to 3 chars>” must be at least 4 characters long. Please try again. Allow <shortcode> Adds shortcode to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<shortcode>” are now allowed. You will still receive legal and account related messages. Allow <mdn> Adds MDN to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<mdn>” are now allowed.  You will still receive legal and account related messages. Allow <user@domain> Adds email address to the allow list and removes it from the block list SprintFreeMsg: Messages to and from “<user@domain>” are now allowed. You will still receive legal and account related messages. Allow <domain> Adds domain to the allow list and removes it from the block list SprintFreeMsg: Message to and from “<domain>” are now allowed. Allow email Removes block on email SprintFreeMsg: Messages to and from all email addresses are now allowed. Allow all Removes all items from the block list SprintFreeMsg: Messages to and from all addresses are now allowed. List Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Blocklist or Blist If block list has entries: Makes the block list the active list and issues the list command SprintFreeMsg:  You have n blocked addresses: “XXXXX” “YYYYY” ... If block list does not have entries: Makes the block list the active list and responds with a message indicating the block list has no entries SprintFreeMsg: You have no blocked addresses. All messages will be allowed. Allowlist or Alist If allow list has entries: Makes the allow list the active list and issues the list command SprintFreeMsg: You have n allowed addresses:   “XXXXX” “YYYYY” “ZZZZ”.  You will still receive legal and account-related notices. If allow list does not have entries: Makes the allow list the active list and responds with a message indicating the allow list has no entries and all messages will be blocked SprintFreeMsg: You have no allowed addresses. All text messages will be blocked.  You will still receive legal and account-related notices. List If block list has entries: Lists all block list entries. SprintFreeMsg:  You have n blocked addresses: “XXXXX” “YYYYY” ... If block list does not have entries: Responds to user that no addresses are blocked SprintFreeMsg:  You have no blocked addresses. All messages will be allowed. Spam Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer Spam <shortcode> Provides shortcode to be investigated for spam and blocks shortcode SprintFreeMsg: Thanks for reporting spam sent by <shortcode>. SprintFreeMsg: Message to and from “<shortcode>” are now blocked. You will still receive legal and account related messages. Spam <mdn> Provides MDN to be investigated for spam and blocks MDN SprintFreeMsg: Thanks for reporting spam sent by <mdn>. SprintFreeMsg: Message to and from “<mdn>” are now blocked. You will still receive legal and account related messages. Spam <user@domain> Provides email address to be investigated for spam and blocks email address SprintFreeMsg: Thanks for reporting spam sent by <user@domain>. SprintFreeMsg: Message to and from “<user@domain>” are now blocked. You will still receive legal and account related messages. Spam <domain> Provides domain to be investigated for spam and blocks domain. SprintFreeMsg: Thanks for reporting spam sent by <domain>. SprintFreeMsg: Message to and from “<domain>” are now blocked. You will still receive legal and account related messages. Invalid Commands Text the Following Command to 9999 Resulting Action Response Text Sent Back to the Customer <any commands not listed> Responds with an error message SprintFreeMsg:  Sorry, we didn’t understand “<invalid command>”. Text “Help” to 9999 if you want to learn more about managing your messaging block list.
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