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Today I added a mobile hotspot to my plan but when I go to use it it doesn't work.

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Journeyman

Today I added a mobile hotspot to my plan but when I go to use it it doesn't work.

Today I added a mobile hotspot to my plan but when I go to use it it doesn't work. How do I fix this and what is the problem?

3 REPLIES 3
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Master

Re: Today I added a mobile hotspot to my plan but when I go to use it it doesn't work.







Jc67,



I'll be happy to help you with this. What type of phone do you have?

Thank you,

Ivan




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Journeyman

Re: Today I added a mobile hotspot to my plan but when I go to use it it doesn't work.

I have an Iphone 5

Highlighted
Master

Re: Today I added a mobile hotspot to my plan but when I go to use it it doesn't work.







Jc67,



Please follow these steps below. 



1) Tap Settings > Cellular:



2) Tap Personal Hotspot and turn it on:



3) After configuring Personal Hotspot, you can directly access the settings from Settings > Personal Hotspot.





Changing your Wi-Fi password



Personal Hotspot Wi-Fi networks require a password. You cannot disable this feature.



You can change your Wi-Fi password by tapping Settings > Personal Hotspot or Settings > Cellular > Personal Hotspot and then tapping the Wi-Fi password.



Note: Your Wi-Fi password must be at least eight characters long and use ASCII/Unicode characters. Use of non-ASCII characters (Japanese, Russian, Chinese, and so on) will prevent other devices from connecting.



Let me know if this helps.





Thank you,



George M.

Sprint Social Care Team






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