Today I added a mobile hotspot to my plan but when I go to use it it doesn't work. How do I fix this and what is the problem?
I'll be happy to help you with this. What type of phone do you have?
Please follow these steps below.
1) Tap Settings > Cellular:
2) Tap Personal Hotspot and turn it on:
3) After configuring Personal Hotspot, you can directly access the settings from Settings > Personal Hotspot.
Changing your Wi-Fi password
Personal Hotspot Wi-Fi networks require a password. You cannot disable this feature.
You can change your Wi-Fi password by tapping Settings > Personal Hotspot or Settings > Cellular > Personal Hotspot and then tapping the Wi-Fi password.
Note: Your Wi-Fi password must be at least eight characters long and use ASCII/Unicode characters. Use of non-ASCII characters (Japanese, Russian, Chinese, and so on) will prevent other devices from connecting.
Let me know if this helps.
Sprint Social Care Team