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Social Care Blog

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If you have a ClickIT / Service Manager ticket number and you need to find the status (tickets usually start with IM, then 6 digits, like IM765456) you can either:

  1. View http://itsm/ and sign in;
  2. Click Incident Management on the left
  3. Click Search Incidents

You can also use a shadow-IT tool, http://ebiz/cgi-bin/maketicket.cgi to get a permalink to view the ticket status from the RPM team.  This tool is a box under a desk, and may not always be available, but it's been working for 5 years . . .

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