Showing results for 
Search instead for 
Did you mean: 

Social Care Blog


If you have a ClickIT / Service Manager ticket number and you need to find the status (tickets usually start with IM, then 6 digits, like IM765456) you can either:

  1. View http://itsm/ and sign in;
  2. Click Incident Management on the left
  3. Click Search Incidents

You can also use a shadow-IT tool, http://ebiz/cgi-bin/maketicket.cgi to get a permalink to view the ticket status from the RPM team.  This tool is a box under a desk, and may not always be available, but it's been working for 5 years . . .

Feel free to share.

Community News

Having trouble posting or viewing your Private Messages? We made an update to the Community registration process which requires you to validate your email, click here to read more about it.