Background: As part of a limited-time marketing trial, Sprint is extending a promotional offer called Upgrade Now to a small number of select customers in certain markets that allows them to pay a fee to become upgrade eligible (in retail direct only). As part of the program, customers either need to participate in the Sprint Buyback Program or give back their device to be eligible (depending on the market). The Upgrade Now offer is not to be confused with the Save Desk Buy-Up program or retail trials in other markets, which has different pricing/requirements and a different target list of customers. The Save Desk group of customers can upgrade any time after taking the offer and should be processed in the same manner as any other upgrade eligible customer. Should customers become aware of this trial program, here is some information that could be used in response to their questions coming in via calls to Care or posts on social media sites such as the Sprint Facebook page. Dates: 3/18/12-5/18/12. Customers should be told that it’s for a limited time only. Channels: Retail direct company owned stores only – no Preferred Dealers Markets: Norfolk, Philadelphia Metro, Washington DC, San Antonio, Dallas-Ft. Worth, and Oklahoma Response (For Reactive-Use): If a customer asks about the trial, check if it is available in their market. If it is, you can direct them to a retail direct company owned store to find out if they are an eligible customer. If it is not available in their market, response should be: As part of a marketing trial, a small number of Sprint customers in certain markets are receiving a promotional offer that is available for a limited time. The offer allows selected customers to pay a fee to become upgrade eligible, which means they can purchase a new phone for the same price as a new customer. We appreciate when our customers let us know about their interest in new products or services and “Upgrade Now” is something we wanted to try. If the trial is successful, Sprint may expand this or a similar program to more customers in the future. We are a leader in bringing innovations to wireless consumers and will continue striving to bring our customers services and an experience they value. Additional Q & A: Q: How can I find out if I am eligible for this offer? This offer is being extended on a trial basis only to a select group of customers when they talk with a sales representative in one of our Sprint retail stores. Only a store representative can tell you whether you are eligible to take advantage of the offer. Q: Which markets are being included either in the Upgrade Now promotion? Norfolk, Philadelphia metro, Washington, D.C. (requires participation in Sprint Buyback Program) San Antonio, Dallas-Fort Worth and Oklahoma (requires customer to give back their device to participate) Q: How can I learn about other special offers from Sprint? If you’d like to keep up with Sprint promotions and other news, I recommend you sign up for email alerts at sprint.com/insider.
Question: Roaming Agreements - Sprint trying to negotiate better roaming agreements, especially with Verizon, until Sprint again has real 3G nationwide coverage by actually building their own network. Answer. Sprint cannot comment on roaming agreements or mention roaming partner names due to contractual reasons. Our relationships with our CDMA roaming partners are confidential and cannot be disclosed externally. The confidentiality and non-publicity provisions in our contracts with our partners typically prevent us from mentioning a roaming partner by name in communication unless we have obtained prior consent from the roaming partner for given discloser. Sprint has over 60 roaming agreements for Nationwide voice & data coverage when the Sprint Network is not available. This roaming coverage can occur in Sprint network, fringe areas and where Sprint does not have coverage.
Question: LTE network - timeline for the rollout. Answer: The first LTE markets go live mid-2012 with all markets launched by EOY 2013. Question: The effect of moving to LTE on current WiMax phones Answer: WiMAX devices will continue to work on the network they were designed for (WiMAX). They will not work on the new LTE network. Sprint will continue to sell WiMAX devices with 2 year contracts through 2012 and will support those devices at least through the life of the contract.