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Sprint Blogs Blog

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Sprint.com Community Terms, Conditions & Guidelines
By visiting, accessing or otherwise participating in the Community, you agree to the following terms and conditions (?Terms?).

Privacy Policy and Acceptable Use Policy and Visitor Agreement
In visiting, accessing or otherwise participating in the Community, you agree to the terms of our Privacy Rights and Acceptable Use Policy and Visitor Agreement. It is important that you carefully review these policies as they cover important information on Privacy, Disclaimers of Warranties and Indemnification. (link to Sprint.com privacy guidelines)

Sprint Community Guidelines
In visiting; accessing or otherwise participating in the Community, you agree to follow these Community Guidelines

We do not pre-screen or endorse any information posted in the Community.
Sprint does not prescreen information submitted by others in the Community ("Submissions") and are not responsible for ensuring the accuracy of any Submission

We may remove any content or Submission in the Community for any reason
The criteria for removing content include but are not limited to:

    • Content that is obscene or uses obscene, profane, or sexually explicit language.
    • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
    • Content that violates any local, state or federal law.
    • Content intended to exploit, solicit, or harm minors.
    • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, account information, Framily ID or other personally identifying information.
    • Content that uses JavaScript or active code, repetitive posts, or otherwise taking actions that interfere with site operations.
    • Content that includes ?Trojan horses", worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could alter, interfere with, damage or destroy data or functionality of any computer hardware or software or mobile device.
    • Member violations or deleted posts or warning letters, or discussion of sanctioned or no longer registered users.
    • Content relating to current, future, or proposed lawsuits for Sprint.  This is not the forum for legal issues with Sprint, and we are not allowed to discuss ongoing litigation.  Do not solicit class action clients
    • New threads for topics that already exist
    • Content that advertises products or services, including external links for self-promotion of content related or unrelated to Sprint
    • Content that is posted in more than one forum
    • Content that is overly negative, hostile or does not add to the conversation
    • Sprint reserves the right to immediately disable an account and reject all posts if a community member's display name contains profanity of any type or in any way mimics an official Sprint or Sprint employee account. No warnings will be issued in this instance

We may limit or terminate any user?s access to the Community for any reason

Action will be taken against people falsely claiming to be someone they are not (including any community member) ,  claiming expertise, credentials that they do not possess or those members that violate the Community Guidelines. These actions may include temporary or permanent banishment from the Community

Changes to the Rules

Sprint may at any time change these Terms or the Community Guidelines (collectively ?Rules?).  The most current version of the Rules are always available in the Community. If any change we make to the Rules is unacceptable to you, you should discontinue accessing the Community.  Your continued access to the Community will always indicate your acceptance of the most up-to-date version of these Rules.  

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Please note: Effective Jan. 31, 2014, the Sprint Mobile e-mail app will be discontinued. After this date, you will no longer have access to Sprint mobile e-mail via the app. You will, however, still be able to access Sprint's Web-based email on your preferred mobile browser. There are several other e-mail apps which you may download from your phone, as well. For more information, please visit sprint.com/mobileemail.

Read more

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Thanksgiving might mean football, turkey and family, but at Sprint.com, it also means savings. We get a head start on Black Friday deals, and the best part is that they're only online. Before you drift off into food coma hit Sprint.com for some of the best Thanksgiving, Black Friday and Cyber Monday deals of the season!


View the deals!

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Your clothes, your dog, your body, your car...you customize it all to express your personal style. Why should your smartphone be any different?

Beginning today, Sprint customers will be able to customize their Moto X with Moto Maker by visiting www.sprint.com/motomaker.


You can customize your device inside and out. Select your front, back and accent colors, choose memory (available in 16GB or 32GB), add accessories and more. Go on...give it a try.

Just in time for the holidays, you can now also choose to add a personal message to the back of your Moto X. Show your team spirit, sport your nickname or give a gift with the ultimate personal touch by adding this free feature when you customize your Moto X on Moto Maker. And for those who prefer a clean look, don’t worry, it’s optional.

Motorola assembles Moto X right here in the USA, and it ships to you for free in four days or less.

Related Links

http://newsroom.sprint.com/news-releases/moto-x-arrives-at-sprint-on-sept-6-for-19999-with-a-lifetim...

http://newsroom.sprint.com/news-releases/fact-sheet-moto-x.htm

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Sprint Spark is a powerful, enhanced LTE network capability that utilizes three bands of LTE to create a revolutionary tri-band network experience. For you, this means unprecedented data speeds, stronger in-building signal, and improved call quality and clarity.

To read more click [Here]

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We're pleased to announce the the first of some new and exciting changes coming to our beloved Sprint Community - the mobile version is now available today and ready for you to explore!  Many of the same great functions are available to make the most of your experience on the go.  View, post and reply to discussions/blogs/documents all directly from the mobile optimized version of the site.


Note: Private Messaging will still require using the wired version of the site.

mobile_community.png

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Is part of your workout regimen to go the distance? Then Endomondo Pro is for you.  I used the free version of this android app over the summer and really liked it for walking, jogging and hiking.  It can track any distance-based activity. Going pro with Endomondo gives you even more features.

App Name: Endomondo Sports Tracker Pro

Price: 4.99

Pro Features:

•          Interval programs preset or you create with the guidance of an audio coach

•          Graphs which include lap time, heart rate, speed and altitude.

•          Compete against your past workouts to improve with audio coach

•          Long workout low power mode

•          Pedometer to track workouts when GPS isn’t available

•          Customized audio coaching

•          Time and calorie goal setting

If you sign up on endomondo.com, all your workout data is stored in a personal training diary. You can also share your activity on your favorite social network.Get Edomomdo Pro and get started today.

edmundo pro.png

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Get in shape with thousands of free workouts and also premium workout programs for your fitness goals. Workout Trainer is a top app on Android and I can see why. I just plug in my headphones and follow the instructors.

App Name: Workout Trainer

Price: Free

Description: 

You can also choose your area of focus in Workout Trainer and use it to get a six pack, lose weight, improve your running, practice yoga and more. You can also synch with the Skimble.com website to track your progress online, and connect with the active community. Share your experiences through social apps and create and edit workouts.

Workout Trainer is great for people who want to get in shape without using any exercise equipment. Also great for those who enjoy Tabata, High Intensity Interval Training (HIIT), timed workouts and CrossFit WOD.

workout trainer.png

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‘Tis the season to enjoy a buy one, get one free smartphone and the gift of unlimited from Sprint. Buy one Samsung Galaxy Victory™ 4G LTE, Samsung Galaxy S® II or Samsung Galaxy S® III (16GB) and get the same model free with a new two year service agreement1. Customers can take advantage of this holiday deal in Sprint retail stores, online (www.sprint.com/holiday) or by calling 1-800-SPRINT1.

Samsung Galaxy Phones will Make you Jump for Joy

  • Galaxy Victory does a good job of bringing a lot of the functionality and features of the Galaxy S III while remaining more affordable. With a good camera, a nice display and speedy performance the Galaxy Victory offers a lot of value,” Phone Arena. This powerful and affordable smartphone, featuring Sprint ID, is available for just $49.99 after a $50 mail-in-rebate via reward card on a new two-year service agreement or eligible upgrade (pricing excludes taxes)1.
  • Samsung Galaxy S II offers speedy performance, a beautiful screen, and a great multimedia experience to make it one of Sprint's top Android phones, but its large size won't be for everyone,” CNET. Samsung Galaxy S II is available for $99.99 after a $50 mail-in-rebate via reward card on a new two-year service agreement or eligible upgrade (pricing excludes taxes).
  • The Boston Globe, San Francisco Chronicle and CNET recommend Galaxy S III as one of the top devices of the holiday season. Galaxy S III (16GB) is available for $199.99 on a new two-year service agreement or eligible upgrade (pricing excludes taxes).


Spread Holiday Cheer at Blazing Fast LTE Speeds

To date, Sprint has launched 4G LTE in 43 markets2 – including Dallas, Houston, Atlanta and Baltimore -- and sites are on air and implementation is underway in hundreds more. In addition, Sprint has implemented 3G service improvements in more than 70 markets, from Ashville, N.C. to Philadelphia, PA and Hudson, NY to Santa Barbara, CA.

Sprint introduced its all-new 4G LTE network in July 2012. For the most up-to-date details on Sprint’s 4G LTE portfolio and rollout, please visit www.sprint.com/4GLTE. For detailed 4G LTE maps, providing coverage information right down to the address, please visit www.sprint.com/coverage. Customers are encouraged to check back often, as the maps will be updated when coverage in these markets is enhanced.

Give Your Family the Gift of Safety

Applications within the Sprint Guardian family safety and security bundle can help give parents peace of mind by allowing them to: Monitor their child’s talk, text and app use habits; Browse their child’s contacts and apps; Lock their child’s phone during dinner, school, late at night or while driving; Quickly and easily locate family members on an interactive map; Protect smartphones from evolving mobile threats including malware, spyware, phishing and malicious websites; Find a family member’s lost phone on a map, sound an alarm, and lock or wipe the device to protect personal information; Easily protect and manage their family’s mobile devices, including backing up photos, contacts and call history; and more.

Customers can purchase the Family Safety Essentials bundle for $9.99 per month for up to five lines on the same account. Lookout Family bundle is $4.99 per month, or $49.99 per year, for up to five lines on the same account. Customers have the option to purchase both bundles for a single monthly fee of just $14.98.

The Best Gifts are Unlimited

Add Truly UnlimitedSM data, text, and calling to any mobile for a truly amazing gift.

All Sprint smartphones require activation on one of the Sprint Everything Data plans starting at just $79.99 per month (surcharges and taxes excluded) with Truly Unlimited data, text and calling to any mobile. No throttling, no metering and no overages, all while on the Sprint network. With Sprint’s Everything Data and other plans that include Truly Unlimited data, Sprint is continuing its history of data leadership by making it easy for its customers to use data in all the ways that are useful to them, such as news, email, music, and GPS navigation, without worrying about data overages on their monthly bill. Learn more about the plans at www.sprint.com/unlimited3.

Related Links:

www.sprint.com/holiday

http://newsroom.sprint.com/article_display.cfm?article_id=2387

http://newsroom.sprint.com/news/samsung-galaxy-victory-4g-lte-fact-sheet.htm

http://newsroom.sprint.com/news/sprint-first-us-carrier-to-debut-galaxy-s-ii-with-samsung-epic-4g-to...

http://newsroom.sprint.com/article_display.cfm?article_id=2153

http://newsroom.sprint.com/article_display.cfm?article_id=2301

http://newsroom.sprint.com/news/galaxy-s-iii-fact-sheet.htm

http://community.sprint.com/baw/community/sprintblogs/announcements/blog/2012/09/11/nexus-s-4g-and-g...

1Requires qualifying data plan, premium data add-on and new two-year Agreement/activation per line. Not available at all locations or for all phones.

2Anderson, Ind.; Atlanta; Athens, Ga.; Baltimore, Md.; Barnstable/Hyannis/Mid-Cape, Mass.; Calhoun, Ga.; Carrollton, Ga.; Chicago/Naperville/Joliet, Ill.; Clarke County, Va./Jefferson County, W.Va.; Gainesville, Ga.; Dallas; Fort Worth, Texas; Gary, Ind.; Granbury/Hood County, Texas; Hagerstown, Md./Martinsburg, W.Va.; Harrisburg/Carlisle/Hershey, Pa.; Harrisonburg, Va.; Houston; Huntsville, Texas; Hutchinson, Kan.; Lawrence, Kan.; Kankakee/Bradley/Bourbonnais, Ill.; Kansas City, Mo.-Kan.; McPherson, Kan.; Manhattan/Junction City, Kan.; Muncie, Ind.; New Bedford/Fall River, Mass.; Newnan, Ga.; Peabody, Mass.; Rockford, Ill.; Rome, Ga.; Salina, Kan.; San Antonio, Texas; Sedalia, Mo.; Shenandoah County, Va.; South Bend/Mishawaka, Ind.; St. Joseph, Mo.; Topeka, Kan.; Waco, Texas; Waukegan/Lake County, Ill.; Wichita, Kan.; Wichita Falls, Texas; Winchester, Va.

3Coverage not available everywhere or on all plans. Excludes roaming, international and premium content. Network use rules and restrictions apply.

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Last week, the NBA and Sprint teamed up with NBA greats to help bring awareness to the importance of recycling old phones and keeping them out of landfills.

Thank you to everybody who joined us in Los Angeles and visited with Chauncey Billups of the Los Angeles Clippers,  in Boston where former Celtics great Jo Jo White appeared and in Orlando where Bo Outlaw, a former Orlando Magic legend, was on hand to sign autographs and greet customers.

Customers had the chance to meet the players, as well as recycle their old phone for up to a $300 credit on their new device. 

If you were unable to attend an event, you can still do your part. Check out www.sprint.com/buyback to find out what your old phone could be worth and how to recycle it!

More information:

Sprint has huge success with Los Angeles recycling event – examiner.com

Sprint, NBA partner to recycle old cell phones IDG

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Which music artist do you think had a breakout year?

Vote for the nominees of the Sprint New Artist of the Year Award starting today through Friday, Oct. 21.  Then, watch the “2011 American Music Awards” airing Nov. 20 on ABC to see which fan favorite wins.

Cast your vote online or text your vote to 22288* with the number corresponding to your favorite artist below. (*Standard messaging and data rates will apply).

Foster The People - 1

Hot Chelle Rae - 2

The Band Perry - 3

Thompson Square - 4

Marsha Ambrosius - 5

Miguel - 6 L

MFAO - 7

Wiz Khalifa - 8

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This week, companies across the country are honoring the outstanding work that customer service representatives provide to customers every day as part of National Customer Service Week (October 3-9). Sprint is stressing its goal of providing superior customer experiences through the launch of a new video showcasing Sprint customer care agents.

Because Sprint customer service agents are often the first, and sometimes the only, employees customers interact with, Sprint has launched a new video designed to help put a face on its customer service. The video introduces viewers to three of Sprint’s customer care agents as they share their stories about customer service, talk about what customer service means to them, and discuss their favorite things about working at Sprint.

Link to Video:

http://www.youtube.com/watch?v=UkslgslzfIc

Quotes:

Bob Johnson, Chief Service and Technology Officer, Sprint

“We recognize the importance of providing great customer experiences and thanks to the dedication and commitment of Sprint care agents, customers have recognized us for the improvements we’ve made in customer service.”

“Our agents work hard to provide a superior experience and we appreciate the work they do to take care of our customers.”

Maurice, Customer Care Agent (Video)

“A good customer care representative listens and understands the actual root issue of why customers are calling and resolve that issue on the first call.”

Susan, Customer Care Agent (Video)

“It feels good when they (customers) express to us that we’ve gone above and beyond their expectations.”

Examples of Enhancements that have Improved Customer Service:

  • At Sprint’s Customer Service call centers, customers who have recently purchased a new phone talk with agents specially trained to help with set-up issues. Customer Service agents also focus on anticipating customers’ needs, to avoid the customer having to call back with another question. Finally, a Sprint smartphone customer who calls for technical support is automatically routed to a tech who is an expert in working with the customer’s particular operating system.
  • Sprint.com enhancements which include an improved shopping experience that makes it easier for customers to pick the right phone, scan, compare and change service plans in the online store, as well as the ability for customer to receive personalized messages, offers and account notifications about billing, devices, usage and network coverage in the areas they live.
  • Ready Now allows Sprint retail associates to work one-on-one with customers to personalize their phone, set up all of its features and demonstrate how it works - before they leave the store. Whether it’s showing someone how to send an e-mail, download a photo, text, or use a live search to find an address, with Ready Now Sprint retail associates teach customers what their phone will do from the first day they own it.
    • Sprint Plan Optimizer gives consumer customers the power to analyze their own wireless usage trends and help make educated and informed decisions about their plans. The Sprint Plan Optimizer also helps customers understand unplanned costs, such as overages (if applicable), and provides a breakout of monthly costs and average monthly usage patterns for voice minutes, text messaging and data.
    • Pricing plans such as Simply Everything®, Everything Data and Any Mobile, AnytimeSM that provide value and simplicity for customers. Customers have no need to get out a calculator to tally up prices for each feature or guess how much data they’ll use in a month.

Recognition from Customers through Third Party Surveys:

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We wanted to let you know about a decision we have made to end the Sprint Premier program.

The program will be phased out gradually. Depending on whether you are eligible now for certain program benefits or would become eligible soon, you still will have time to take advantage of them. We'll provide additional details about that below.

First, though, we wanted to share more about why we are taking this step.

We value the business of all of our customers, and especially appreciate those who have been loyal subscribers for many years. The Premier program was one way we attempted to demonstrate that we appreciated that loyalty.

This was a difficult decision, but we needed to take some actions now so that Sprint can continue offering other things our customers have told us that they appreciate most. These include:

  • Simple and unlimited pricing plans without throttling or overages;
  • Cutting-edge selection of 4G, Android and other devices at affordable prices;
  • Network upgrades and strong customer service

Melinda Parks, Director of Marketing, Sprint

“In order to continue offering customers one of the best values of affordable unlimited data plans in the industry today, cutting-edge devices at great prices and our ongoing investment in providing great customer service, we had to make the difficult decision that it’s necessary to bring the Sprint Premier Program to a close at this time.”

Sprint still offers many benefits that set us apart from our competitors. We also will continue looking for ways to allow our customers to enjoy certain benefits, such as being able to buy or trial some future devices first and take advantage of promotional accessory offers. We hope that our loyal customers will recognize the value and advantages we offer when making their decisions about where to take their business.

Thank you for giving us the chance to share this information.

Here are some details about the changes:

Sprint’s Premier Loyalty program is being phased out and customers will no longer be enrolled into the program or move between gold and silver tier status.

  • Premier customers will still have time to enjoy their benefits:
    • Premier Gold customers - who aren’t already eligible under the “New For You” program – have until the end of 2012 to take advantage of their last annual upgrade.
    • All Premier customers will be able to redeem or take advantage of all of their current benefits including accessory discounts, Just Because Perks, Premier Community and complimentary plan check-ups through Dec. 31, 2011.
    • Sprint will continue to notify customers who reach their Service Anniversary date through December. Customers enjoying December anniversaries will have until Jan. 15, 2012 to redeem their gift.
    • Customers always have the ability to make educated and informed decisions about their wireless plans and determine if another plan could benefit them using the Sprint Plan Optimizer, at www.sprint.com/planfit.
    • If customers have additional questions they may visit www.sprint.com/premier or the Sprint Premier Community
    • Live Chats will be held on the Sprint Premier Community on September 23 at 1:00 pm CST and October 3 at 1 pm CST.

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Today, Sprint launched a website for artists to submit their work to be featured in the prow of the Sprint store located in the Flatiron Building. The Flatiron Prow Art Space features artists from New York and around the country, and exhibits will rotate every 12-14 weeks.

Artists interested in having their work showcased can submit a proposal at www.sprint.com/flatironart.

Artists, students and art teams are invited to submit proposals for unique, temporary artwork to display in the Flatiron Prow Art Space. The Flatiron Prow Art Space will house artwork that is as unique and engaging as the building itself, with an emphasis on pieces that reflect the company's commitment to eco-friendly living, technology and interaction.

Quote:

“Our first exhibit has generated a lot of positive attention from customers and the community,” said Karen Paletta, Sprint regional vice president. “As a corporate leader in environmental responsibility, we are excited to showcase the talents of these artists in the prow of our Sprint retail store and it is going to be wonderful to see the art that is created reflecting eco-friendly living and technology.”

Miles Neidinger – First Featured Artist

Kansas City native Miles Neidinger was the first featured artist. His piece titled “Everything We See is Never Enough” is created entirely of reclaimed and repurposed materials, including twist ties, neon drinking straws, red jumbo drinking straws and yarn that branch out to resemble organic foliage.

art in the prow 2a.jpg