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Sprint Business Community Blog


Sprint Google apps for work sprint 500.jpg

As a major mobility provider, Sprint will be offering Google Apps for Work in a move that will allow the company to seamlessly support business adoption of Google’s cloud-based productivity solutions so they can benefit from robust collaboration and mobilization tools.

Sprint delivers a comprehensive, mobile-centric offering of Google Apps, available now, with:

  • Service and support – Full array of deployment and support services to help businesses plan and use the solution across all employees, along with ongoing 24/7 support and online training included at no charge … all with a mobile-centric approach that enables the use of Google Apps on mobile devices.

  • Complete solution – Sprint serves as the one-stop shop for businesses by packaging all elements needed to support a comprehensive cloud-based collaboration experience. This includes value-added offers such as single sign-on. With Sprint’s broad portfolio for business, it can help build the “complete solution” tailored to specific needs that will help businesses build a new workforce experience, simplify IT management and ultimately fuel growth.

  • Mobile expertise – Sprint has built America’s Newest Network from the ground up, delivering faster speeds and better call quality so businesses can collaborate and get work done faster. Sprint’s network will continue to evolve to meet growing business demands, including the latest innovations of Sprint Spark and HD Voice. Sprint also brings an innovative device portfolio so employees can work how they want to work.

For more information about Sprint’s offering of Google Apps for Work, businesses can call 866-847-8116 and/or access our solutions page at

“Sprint offers a variety of mobile tools to accommodate multigenerational work styles within the workplace, helping people to boost productivity and collaborate from virtually anywhere,” said Mike Fitz, vice president of business solution commercialization, Sprint Business. “Google’s versatile toolbox makes it simple for businesses large and small to integrate best-in-class, cloud-based solutions. As a trusted wireless leader, we offer the most comprehensive approach across all business segments. When combined with the flexibility of our new Fusion pricing plans, Sprint delivers the perfect balance of mobility and collaboration tools that today’s business require.”

Google Apps brings simple, powerful communication and collaboration tools to organizations of any size helping businesses be productive, innovative and successful. With Gmail, Google Calendar, and Google Sites, employees can stay connected and work together with ease. With Google Drive and Google Docs, which includes word processing, spreadsheet, presentation, they can share files and collaborate in real-time, keeping versions organized and available wherever and whenever users work. Because Google Apps is a cloud-based solution, these tools are built to let people work anywhere, anytime, on any device, without loss of security or control.

“Google Apps helps businesses work better together with familiar tools they can trust," said Murali Sitaram, director of strategic partnerships for Google Enterprise. "Our partners are critical in this effort, providing valuable cloud and mobility solutions to customers of all sizes and across diverse industries. We are pleased to welcome Sprint to the Google Apps Partner Program, where they will provide Google Apps and added services to help customers work the way they live.”

“Employees are more mobile and decentralized so the need for robust office productivity, collaboration and secure file storage for businesses large and small are simply a reflection of the degree to which the very nature of the workplace is changing,” said Mike Sapien, principal analyst at Ovum. “There is a growing need for solutions built around mobile collaboration that is both well integrated and reliable. The role that Sprint will serve as a major mobility provider with integrated Google Apps represents a very significant step towards helping businesses meet that need.”

About Sprint Business

Sprint Business provides a range of simple, flexible services that help workforces to collaborate, mobilize and accelerate. As work changes, the winners will be the businesses that remove obstacles to best empower their employees to drive business success. Our solutions are designed specifically to help our customers’ people work better together, be more engaged and enjoy their jobs more. To learn more, visit

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Jack's goal was not to remain a small business for very long. See how he grew sales and his business by working with Vantiv Mobile Checkout™, a tablet-based, mobile point-of-sale solution Sprint offers small business owners. Check out more small business solutions from Sprint designed to fit your needs and solve your everyday problems at

Access Jack's story at


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The LG G Flex, the world’s first curved smartphone is available now at Sprint. G Flex became available to all sprint business customers on Friday, Jan. 31.


Unique to Sprint, G Flex will take advantage of Sprint Spark, enhanced LTE that supports a new generation of online gaming, virtual reality, advanced cloud services and other applications requiring high bandwidth. The benefits of Sprint Spark coupled with LG G Flex’s innovative curved display and curved battery means customers and employees will enjoy a more immersive and long-lasting viewing experience.

The shape of innovation, LG G Flex’s curved, 6-inch HD display helps reduce glare and provides a more cinematic viewing experience. Comfort for the consumer being top of mind, LG G Flex offers great ergonomics, fitting comfortably in a back pocket or jacket while its unique design also reduces the distance between the microphone and the mouth when the phone is held up against the ear, for an outstanding sound and voice experience. Finally, LG G Flex comes equipped with a long-lasting 3,500mAh battery, delivering up to 29 hours of talk time.

Key features of LG G Flex:

• Display: 6-inch, HD (1280x720), curved P-OLED (Real RGB)

• Battery: 3,500mAh (embedded) lithium ion with up to 29 hours of talk time

• Processor: 2.26GHz Qualcomm Snapdragon 800 processor with quad-core Krait CPU

• Camera: 13-megapixel rear-facing, 2.1-megapixel front-facing

• Memory: 2GB RAM, 32GB eMMC ROM

• Convenient Rear Key provides outstanding grip and ergonomics

• Dual Window divides the screen into two separate applications for better multitasking

• QuickTheater offers fast access to photos, videos and YouTube

• Operating system: Android 4.2.2, Jelly Bean

• Size: 160.5 x 81.6 x 7.9-8.7 mm (6.3 x 3.2 x 0.35 inches)

• Weight: 177 grams (6.24 ounces)


Small to mid-sized business owners will like everything about Sprint Cloud Optimizer.

First, they can keep employees connected to Microsoft Office 365 offered by Sprint while saving on bandwidth usage. Employees can also stay connected while traveling, between meetings and working where an optimal connection isn’t available. And, the first-in-market offer enables offline use of SharePoint and lightens the cloud for those business owners.

The result: a much more productive workforce.

The solution is now available with the cloud-based Microsoft Office 365 offered by Sprint. It has caching technology so that users can enjoy the collaboration functionality of Office 365 and Sharepoint Online as well as access to customer selected public websites from virtually anywhere, even if they have limited or no Internet access.

Sprint Cloud Optimizer is initially available for PCs and laptops and can benefit many work scenarios, including keeping employees connected while in transit between meetings, providing an option when employees have only high cost connectivity available to them while traveling, and supporting remote employees and those working in areas where an optimal connection may not be available. It also frees up bandwidth for other cloud-based and business applications that share the same bandwidth, allowing businesses to better manage network capacity challenges.

“Sprint Cloud Optimizer offers yet another valuable capability that helps companies enjoy even greater productivity while also reducing the impact of customer network congestion and other remote-working challenges,” said Wayne Ward, vice president-Business and Product Development-Sprint. “Employees can work virtually anywhere and have all the benefits of remote cloud-based access to Office 365 plus enjoying web content when offline, while their company can save from more efficient bandwidth utilization.”

Related Links:

Press Release

E-Week story here


With two recent agreements, Sprint’s M2M machine keeps ringing up deals in the retail world. 

First, Sprint and Vantiv Inc. launched a tablet-based point-of-sales (POS) solution for businesses. This is important for Sprint for these reasons:

·         Vantiv Mobile Checkout is a tablet-based point-of-sales system with retail software and Sprint wireless connectivity.

·         Businesses can affordably transition away from traditional cash registers and manual processes to the latest integrated technology.

·         Vantiv Mobile Checkout enables business owners to track sales and profitability, analyze and report on customer trends, manage inventory, market to customers, and process sales on site or on location.

·         This solution is available through the Sprint business sales channel.

Ben Vos-vice president, Emerging Solutions Group, Sprint, said many that small and medium-sized businesses were using or considering moving to a tablet POS or mobile POS system and that the strategic relationship between Sprint and Vantiv provided expanded reach and distribution capabilities that capitalize on this trend.

“We’re excited to bring leading, integrated and innovative payment solutions to small businesses with Sprint,” said Elizabeth Rector, senior vice president and general manager of mobile and e-commerce, Vantiv. “Sprint’s business distribution network is a perfect way to reach more small businesses and we look forward to helping them be even more effective with Vantiv Mobile Checkout.”

Sprint is also teaming with Mako Networks to add their system to Sprint’s portfolio of solutions for retailers and distributed enterprises. U.S. customers now can purchase Mako’s solution integrated with Sprint’s wireless service to connect, protect, control and secure their data and payment transactions.

This release gives all the details about that important arrangement. Here is the full Vantiv release. Cruxial CIO picked up on the Vantiv agreement and wrote this story on Nov. 5. posted this story on the Mako agreement. 


Sprint’s business customers have yet another reason to remain with the company – the huge productivity gains of Canvas.

Canvas is a cloud-based software service that allows businesses to replace paper forms with efficient mobile forms and apps that can be used on smartphones, tablets and computers. Canvas works on all smartphones and tablets Sprint offers, including the recently introduced Samsung Galaxy Tab 3, an incredibly portable Android-based tablet with a 7-inch screen that makes it easy for mobile employees to get work done.

More than just digital forms, Canvas unleashes the productivity of smartphones and tablets with GPS functionality, image capture, bar code scanning, electronic signatures and access to such business data as parts catalogs and customer records. Canvas helps businesses transition to digital from their existing paper-based processes by letting them choose and customize content from its library of more than 10,000 mobile business apps, which include inspection forms, work orders and surveys.

“Our customers want ways to reduce costs, simplify operations and make employees more productive,” said Wayne Ward, vice president-Business and Product Development, Sprint. “Paper is one of the most ubiquitous tools in business; it’s used in just about every business function. Re-examining paper consumption is an incredible opportunity to streamline business operations. We’re excited to offer our customers the Canvas mobile business platform with the added efficiency of including the service on their Sprint bill.”

One Sprint customer, a Philadelphia-based developer and manager of commercial parking facilities, sees the immediate benefits of Canvas.

“Canvas has automated our manual facility inspections, saving us time and money,” said David Conrad, vice president-IT, Parkway Corporation. “Our employees have easy access to inspection forms and find that filling them out and submitting them is easy and efficient.”

Here are two facts on Canvas that Sprint, a noted environmental leader, enjoys being a part of:

·         On average, customers save up to 75 percent on cost of paper and achieve productivity savings of $3,800 per user.

·         To date, Canvas has automated millions of manual processes and replaced more than 40 tons of paper for businesses.

“With Canvas, Sprint business customers can quickly and easily boost productivity, end paper-based processes and improve their company's operating efficiency,” said James Quigley, , Canvas CEO. “We’re proud to be working with Sprint as they look to provide the most innovative business solutions to their wireless subscribers.”

Related Links:

Press Release


Hignite Blog #2 imagery.jpgRace car driver Ricky Bobby says in the smash hit Talladega Nights, “If you ain’t first, you’re last.” That phrase also applies to companies slow to leverage wireless solutions to improve tightened margins in the construction, building and field services industries. 

Guy Hignite, a Sprint National Account Manager in North Carolina, is passionate about offering innovative wireless solutions to companies in these industries. His accounts range from startups to entities as big as I.H. Services, Harvard Maintenance, and The Budd Group. By working closely with The National Service Alliance – a Sprint National account, Guy has access to the “titans of the building service industry” and can deliver industry solutions that meet today’s business challenges.

Q: What differentiates Sprint from other carriers in terms of wireless support of building maintenance services and companies that use company vehicles and fleets?

Hignite: The days of selling on price are gone. Our conversations are no longer about handsets and rate plans – they’re about solutions that go beyond the handsets. Our two biggest competitors offer discounts and that’s fine -- Sprint simply offers better solutions. Our sales reps meet with supervisors and company officials to learn their business and provide ideas on what wireless solutions they need and tailor the right solution to their environment and specific requirements. We have a toolbox of solutions that others don’t have, and our products and solutions are expanding. 

Q: What are the hot solutions that companies are using today to be more efficient, safety-minded and cost conscious?

Hignite: There are several that companies are leveraging but a few to name are ePAY and their Blueforce Mobility platform, a wireless solution that monitors employee time and attendance; CleanTelligent, which is an inspection software solution in the building service industry that provides instant updates to customers; and ChekOne – an integrated barcode scanner/phone that’s ideal for validating patrol or guard companies in the security industry. We have other innovative products that focus on driver safety and asset tracking with our partners FleetSafer from Aegis Mobility. Sprint is very serious about driver safety and recently the company strongly encouraged every employee to comply with a no texting and driving mandate.

Q: What are the negatives of companies not looking forward and exploring how wireless solutions can help them?

Hignite: With margins being razor thin, companies must stretch every dollar and wireless innovations and solutions can cut into wasteful spending. Think of all the fuel and employee effort that’s wasted as fleets and company cars idle, let alone the carbon emissions that get into the air we breathe. Employee turnover in building maintenance services is enormous and training is a huge burden. Much of that training can be done with wireless forms tablets. Too many companies rely on antiquated practices and any reluctance to explore wireless solutions will bring then down. Lastly, the complexity of relying on tablets, wireless devices, barcode scanners is vastly over rated. It’s the companies who decide to lead thorough innovation who will survive and thrive in this competitive landscape.

Our team is looking forward to showcasing these industry solutions at the upcoming ISSA/BSCAI show in November 20-22 in Las Vegas, NV. Drop by and say hello!

Contact Guy if you want your construction, building and field services company to run smoother with eye on cost savings, efficiency and environmental awareness. He can be reached at or call him at 336-558-5477 (cell) or 336-218-6944 (office).


stanely-security_400px (2).jpgAn esteemed security intrusion company like Stanley Security can’t afford shoddy teamwork or subpar network performance with a wireless carrier partner.

That’s why Sprint and one of the largest electronic security companies in North America are teaming up on an M2M (machine-to-machine) solution to enable and connect certified wireless air cards, routers along with custom data access plans for verified security control panels to be installed at Stanley’s thousands of retail, industrial, government, commercial and educational customer sites.

“Sprint is a large provider of mobile phones for Stanley Security and its reputation for service, ease-of-doing-business, and product development is top notch,” said Kasderic A. Williams, global product manager, Intrusion & Video-Stanley Security. “Comfort with the Sprint sales team and the performance of its wireless network make for an exemplary agreement. Our joined strength to quickly ramp up, develop and commercialize tightly integrated solutions solidifies our future success to remain the best in the industry.”

The new iBase/FlexiBase control panel product lines by Sonitrol allow for multiple forms of wireless IP connectivity, which means more redundancy and service options for their customers. Sprint’s 3G CDMA and 4G LTE network serves as either the failover (backup) or primary access depending on the application and the installation preferences made by Sonitrol and their customer.

“Today, more of our control panels are powered by Sprint’s wireless network and new system installations requiring this type of support are adapting in an expeditious fashion,” Williams said. “We have about 70,000 audio intrusion systems today that we can modernize or replace with Sprint’s assistance.”

Stanley Security has been an integral and growing component of its parent Stanley Black and Decker for years. It added the iconic Sonitrol to its portfolio of Security Brands in 2008.

Stemming from agreements with Stanley Works and Black & Decker separately, Sprint was named a wireless carrier when SB&D was formed March 12, 2010. The extent of the relationship has grown through the years and culminated in the recent M2M alliance and cooperative development of the iBase and FlexiBase control panels with Stanley Security Brand Sonitrol.

Not long ago, end users with Stanley Security and other intrusion alarm companies had to rely on a much slower PSTN (public switched telephone network) or DSL for its security-related monitoring. Today, schools, retail shops, warehouses and the hundreds of thousands of people who occupy them are being protected by Stanley Security’s state-of-the-art technology powered by the Sprint wireless network. Stanley Security has more than 75 offices serving more than 120 of the largest metro areas in North America.

If you’d like to learn more about Sprint’s innovative M2M security and video solutions, contact Denny Nunez at To learn more about the Stanley Security service offering, contact Jim Gonzalez @

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What did you do with your last mobile device? If you’re like 90% of cell phone users, you threw it away. If you’re like our friend and NBA superstar Steve Nash, you recycled it.

1.6 billion cell phones were manufactured in the past year, and only 10% of the phones they replaced got recycled. The EPA estimates that four cell phones per second go into U.S. landfills. That’s not just wasteful—it’s bad for us. Electronic devices account for 70% of the toxic substances in American landfills.

And we’re not alone. According the United Nations, humans generate 40 million tons of e-waste per year worldwide, and that figure could triple in the next five years.

We want to make sure it doesn’t. Sprint offers users a real incentive to recycle: a buyback program for wireless devices. We don’t even care if your old phone is one of ours. We’ll give you credit {up to $300!} toward a new Sprint phone when you trade in your eligible device. The link above will help you start the process: get a quote on your device, print a prepaid shipping label, send in the device, and get your credit. This really adds up for small businesses that provide phones for employees.

We know some people pass phones on to family members or friends. That’s another kind of assist {if you don’t get that reference, SteveNash is the NBA’s all-time assist leader among active players, as well as an avid e-cycler}. But we also know that the average cell phone remains in use for only 18 months. What then?

Sprint {#3 on Newsweek’s 2012 list of the 500 greenest companies in America} is doing its part. And we want to know if you’ll e-cycle your current phone. Will you: 

  1. Use Sprint’s buyback program?
  2. Hand your old phone off to a friend or family member?
  3. Donate your phone to a charity?
  4. Other


You can leave a comment with a single character: a, b, c, or d. Just make sure “other” doesn’t mean “be a big Earth-ruiner and toss your phone in the trash.” OK? OK.


Tablets have been around for a decade {time flies when you're having fun}, yet what's the one {two, three} features that make you say "I gotta have it!"?

  • Screen size
  • Wi-Fi or data service connectivity {3G/4G}
  • Processors
  • Memory/storage
  • Camera megapixles
  • Screen resolution
  • Brand
  • Applications
  • Accessories
  • And of course, cost?

Comment here, I want to know!!



How tough is your mobile phone? And how important is it to you that your phone can handle wear and tear? Some phones are tougher than others—way tougher. And some of us, because we’re harder on our phones, place more importance than others do on rugged durability.

Our push for rugged phones comes out of Sprint’s emphasis on meeting business needs, but also simply "life-proofing" them for everyday use. A lot of small businesses out there need phones that can take a beating and overcome background noise. But businesses like construction and transportation have changed a lot. They need apps and services to boost speed and productivity, too. What’s in the phone is often more important than its outer toughness.

Still, if a dropped phone can put your whole day in the toilet, this new generation of rugged phones might be just the thing. If you’ve had a phone that survived a disaster (or didn’t!), or have a special business need you’d like your phone to address, let us hear from you.


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Sprint is expanding its Integrated Insurance Solutions portfolio with two new products: text disablement and premium connected services.

Working with Modus, Sprint launched an innovative text disablement product that goes beyond the technology of many app-based solutions. How? It’s hard wired into a device that plugs into the vehicle’s on-board diagnostic port (OBDII). The driver’s cell phone is blocked from sending and receiving text messages and surfing the Web. Blocking engages almost instantly when the vehicle begins to move while it doesn’t affect passengers or nearby vehicles. The new text disablement system also includes geo-fencing, a safety feature that alerts parents when teen drivers stray too far.

Sprint also announced that later this year, insurance carriers will have access to IMS’ scalable usage-based insurance program, giving them more ways to connect with policy holders by offering premium connected services. This affordable aftermarket solution turns any car with an on-board diagnostic port into a connected vehicle with information and entertainment in an environment that encourages drivers to keep their eyes on the road.

What is Integrated Insurance Solutions?

Integrated Insurance Solutions from Sprint is a usage-based insurance platform that gives insurance carriers and self-insured organizations cutting-edge tools to help them manage risk, reduce costs and improve profitability. Policy holders can opt to have their vehicles fitted with a small device that plugs into the diagnostic port that captures data about their vehicles’ operation and performance. That data is transmitted over the Sprint wireless network to a cloud-based system that analyzes the information with driver-scoring software.


Do you use the Sprint Direct Connect "button"? We’re interested to find out how business customers use this instant, walkie-talkie-style communication for their work teams. If you’re a Push-To-Talk user, please comment on the following questions. Thank you for taking this survey. We really appreciate your time, and will use what we learn from you and others to improve your service. 

  1. Do you still use the walkie-talkie features on your mobile phone?  Y/N
  2. Do you push-to-talk, or just text-to-talk—or both?   PTT / TTT / Both
  3. Is “The Button” still relevant? That is, is it convenient and do you use it? Y/N
  4. Are you in one of the following industries: construction, landscaping, transportation or delivery services, home maintenance, utilities?    Y/N
  5. What is the biggest benefit of push-to-talk for you?
  6. Does your family use Push-To-Talk functions, or is it strictly business? Y/N
  7. If for business, what is the size of your business?
  8. If you could make one change to your PTT network or phone—add a new feature, change something you don’t like, whatever—what would it be?

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Sprint has expanded its Ethernet Solutions portfolio to meet the high-speed and heavy bandwidth transport needs of business customers with Sprint Ethernet Wave Service. While offering simplicity through familiar Ethernet technology, the new service offers secure, always-on wireless and wireline connectivity with maximum data security and privacy. Developed as part of Sprint’s innovative Network Vision initiative, Sprint Ethernet Wave Service delivers lightning-fast speeds and high-capacity bandwidth for the most challenging of business applications over a state-of-the-art, next-generation optical network.


Businesses can depend on Sprint Ethernet Wave Service to deliver the flexibility, scalability and reliability their robust business applications need, including support for storage area networks, data center connectivity, and existing and emerging hosted and cloud services, as well as transmitting heavy-bandwidth data files like financial data and medical images. It also is well-suited to meet such common operational needs as business continuity, record archiving, and database sharing and replication.

“While Carrier Ethernet is becoming a ubiquitous service provided locally and globally, Sprint’s Ethernet Wave Service offers businesses the flexibility, higher speeds and scalability needed for emerging applications,” said Mike Sapien, principal analyst with Ovum Research. “It is just as important that these services are backed by service level agreements that will deliver end-to-end performance requirements with the high-speed, high-bandwidth transport service. Sprint already has a strong market reputation in service management from our survey data, and the addition of new Ethernet transport options and additional coverage will complement their solutions portfolio.”

Mike Fitz, vice president of wireline for Sprint, added, “We’re deploying new network technologies designed to meet the speed and capacity demands of today’s business-critical applications and to allow businesses to simplify network operations through familiar Ethernet technology. Leveraging the investment in state-of-the-art converged packet-optical transport technology as part of our Network Vision, we are enhancing our industry-recognized wireline network to carry a suite of powerful, higher speed bandwidth Ethernet services. Our customized approach to solving business challenges and proven success in offering managed network solutions makes us uniquely positioned to successfully support high-performance Ethernet services.”

Sprint Ethernet Wave Service is now available in 88 U.S. markets and expansion will continue through 2014. As a fixed, point-to-point 100 percent dedicated high-speed connection, it offers 10 Gigabit Ethernet (GigE), 40GigE and 100GigE speeds. The secure, always-on connectivity with 24x7 network monitoring helps to ensure the service is available when needed and is performing optimally. Flat-rate pricing makes planning and cost control easier.

Sprint and Ciena team to enable Ethernet and network speed milestones

As a part of its Network Vision initiative, Sprint is using a Ciena 6500-based architecture to address customer service requirements, including delivery of 10GigE, 40GigE and 100GigE for the Sprint Ethernet Wave Service. Sprint is leveraging Ciena’s WaveLogic 3 coherent optical processors to scale its existing infrastructure to speeds of 100 Gigabit-per-second (Gbps) today, with the ability to scale to 400Gbps links in future, as demonstrated in a recent field trial. With this technology, Sprint has deployed one of the longest 100 Gbps circuits in the U.S. with a live transmission that required no signal regeneration over a distance of 2,100 km (1,304 miles). The longer distance between regeneration points provides reduced latency and hardware benefits, and improves reliability, flexibility and performance for customers. This milestone also paved the way for Sprint to deploy the 100Gbps technology across its wireline network where the demand dictates. ”By selecting Ciena’s reliable and proven converged packet optical solutions, Sprint has ensured that its customers can subscribe to the high-performance Ethernet services that today’s bandwidth intensive business applications require. Our portfolio is designed to help quickly scale networks to meet increasing demand and help deliver unique service offerings like Sprint’s Ethernet Wave Service,” added Chad Whalen, vice president, North American Field Operations, Ciena.

Sprint’s Ethernet Solutions portfolio also includes Ethernet access, which is available today in 149 U.S. markets and 81 countries around the globe.

For more information access Sprint Ethernet Wave Service >>


With today’s digital and mobile solutions, it’s never been easier for a small business to stay connected, both internally and externally. The only question is how. Phone? Email? Text? Audio-video calling? Instant messaging? Web conference? Telepathy?

You don’t have to read minds to know that small businesses are using what used to be big-business communications technologies. Many use Microsoft® LyncTM Online, one powerful application
to connect and collaborate in a myriad of ways. No wonder a recent white paper by Frost &Sullivan identified Lync as a “compelling option for small and mid-sized businesses.”

The paper offers several real-life scenarios in which an application like Lync could be a game-changer for small companies that rely on timely communication among partners, vendors, customers, and employees. The list of Lync’s capabilities is impressive:

  • Instant messaging, integrated with audio and video
  • Presence status—busy, free, in a meeting, away, offline, or do not disturb
  • File transfer with real-time access and no file size limitations
  • Web conferencing for up to 50 attendees, via a wide range of media
  • Screen, and application, sharing
  • Virtual whiteboard for real-time collaboration

Lync Application.jpg       Lync Meeting_Share.jpg

All this and more, across multiple platforms and devices. Available as an “a la carte” application, Lync becomes an even more powerful tool as a part of the Microsoft Office 365 suite, integrating with Microsoft Outlook for availability notifications and allowing click-to-call or IM from email. The productivity it’s designed to serve takes another big leap forward with Sprint’s “Carefree Cloud” onboarding and 24/7 support services.

Last week I wrote about the Sprint Carefree Cloud and how it supports Microsoft Office 365. If you missed that, the long and short of it is, Sprint makes it easy to migrate to this powerful software suite, and has carved out a niche among carriers in its support for end users. This was a primary factor in Sprint winning a “Customer Value Enhancement” award last year.

We serve, we support, we enhance value, and we win awards— all in a day’s work. Readers should know that when we at Sprint plug products like Lync, we’re doing it out of actual knowledge—and enthusiasm. I never recommend a product I don’t believe in. I’m an avid Lync fan. I use it all day, every day—and so do my Sprint colleagues.

Lync Email Availability 2.jpg      Lync IM from Email.jpg

Any other Lync users out there? Let me know how you’re putting it to work. And if you’re not, let me know what you think after you check it out here—or tell me about what you are using and why.


You’re a business owner, I.T. professional or a network engineer. You work with passionate and innovative teammates. Your products are in great demand. But you know you can increase revenue if your network was operating at optimal strength and efficiency.

Many mid-sized businesses have limited IT expertise or resources and aren't reaping the full benefits of their network. It’s a gap that can impact productivity and revenue. With Sprint’s Managed Network Services, (MNS) you focus on making profits and let professionals run your network. 

This 12-minute podcast by Eve Crane, a senior product manager at Sprint, covers the many payoffs of Sprint’s MNS. It’s a must-listen for those who feel overwhelmed with the day-to-day coordination and management of a rudderless network. 

The need for your employees to connect anytime, with any device, from any location, is accelerating. Converged services such as SIP Trunking, Unified Communications, and Cloud Computing are providing solutions that are transforming the way you do business. Your network will soon demand even greater power, data flow and flexibility. Take charge of the situation and enjoy 24/7 network monitoring, simple pricing, seamless support and other advantages with your own Sprint support team.

After listening to the podcast, read how Sprint MNS did wonders for Excelitas Technology Corporation.


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A small business owner recently pointed out to me that cloud computing is “risky.” His concern was security, but let’s set that issue aside for now. What about the risk of an investment that doesn't pay off? If you invest in business software and your employees don’t embrace it or even understand it, you’ve taken a risk and lost.

What reduces that risk? Tech support. A recent white paper compares buying Microsoft Office 365 as a stand-alone (with self-service onboarding or for-fee partnerships) vs. bundling the purchase with Sprint’s Carefree Cloud service. It also contrasts the Sprint package with other carriers who don’t offer Sprint’s onboarding support. Sprint comes up a winner in both comparisons.

Like Microsoft Office 365, Sprint’s Carefree Cloud was designed with small and mid-size businesses in mind. Customers can scheduleone-on-one appointments at their convenience, any hour of any day, with a Sprint Microsoft Office 365 expert. These sessions (by phone or remote log-in) facilitate migration of the suite’s four powerful applications, with end-to-end set-up on all devices—desktops, laptops, tablets, smartphones, and microchip brain implants.

(Just checking to see if you’re still reading. No brain implants available.) 

The Carefree Cloud process begins with the “Getting Started” portal, moves through an initial IT assessment to a step-by-step configuration of the four Microsoft Office 365 applications, and continues with full end-user support. Migration is supported for many platforms (including IMAP and POP systems, Google Apps, IBM® Lotus Notes®, VMware Zimbra®, Novell GroupWise®, and others). End-user support (free, 24/7) for 90 days after initial implementation is the Sprint standard, and contrasts sharply with the for-fee, administrator-only approach of rival services.

For all these reasons and others, Sprint won the Frost & Sullivan 2012 North American Customer Value Enhancement Award in Mobile Communications and Collaboration. (This award then won an award for Longest Name Given to an Award.) The white paper cites Carefree Cloud service as the “primary factor” in Sprint winning this honor.

The paper concludes that Sprint’s Carefree Cloud services are “thorough, free, and personalized—three traits that make it stand out among other support solutions.” That comprehensive, individual service is the “Care” part, and cost is the “free.”

It’s in the onboarding that small businesses either make software investments pay off, or lose the bet. And that’s where Sprint has carved out a unique customer service niche.

“Carefree” is a big claim, but so far I think Sprint has backed it up.



Business customers and consumers alike crave a limitless need for network speed.  That’s why Sprint’s recent partnership with Ciena to achieve two noteworthy network milestones in speed and capacity is so important.  

Check it out:

·        Earlier this year, the companies trialed, and Sprint has since deployed, one of the longest 100 Gigabits-per-second (Gbps) circuits in the United States with a live transmission that required no signal regeneration over a distance of 2,100km (1,304 miles).

·        Last month, the companies successfully completed a live 400Gbps trial on Sprint’s network.

The trials confirm Sprint’s leadership in deploying new network technologies designed to meet exponential growth in demand for data by Sprint business and consumer customers. This includes bandwidth-intensive cloud services and other applications like streaming HD video, telepresence and high-capacity data center connectivity.   

The trials demonstrated the viability of using innovative technology to achieve speeds up to 10 times faster (and up to 40 times faster in the future), without requiring costly network upgrades to Sprint’s robust fiber infrastructure. Sprint Ethernet Wave Services will support 100Gbps speeds now, and Sprint expects to leverage Ciena’s coherent optical technology to support services operating at 400Gbps in the future.

Key results from the two field trials:

100Gbps: The 100Gbps circuit trialed earlier this year is now integrated into the Sprint optical network infrastructures and is in-service between Chicago and Fort Worth, Texas. The 100Gbps link uses Ciena WaveLogic 3 coherent optical processors on the 6500 Packet Optical Platform to enable Sprint to successfully transmit data at 100Gbps over the 2,100km (1,304-mile) circuit, with no regeneration of the signal at points in between. The longer distance between regeneration points provides reduced latency, hardware benefits and improved reliability, flexibility and performance for customers. 

400Gbps:  This trial was performed in the Silicon Valley area using existing Sprint fiber infrastructure and Ciena’s 6500 with WaveLogic 3 cards; this high-capacity link operated without error. This demonstrated the viability of using 400Gbps channels alongside existing channels carrying live customer traffic. As a result, Sprint foresees the opportunity to add a network equivalent of high-speed traffic lanes for customers with high-demand requirements.

“Customers want higher speed networks to support their substantial data needs, which we project will only continue to grow exponentially,” said Wayne Ward, vice president-Business and Product Development, Sprint. “The 400Gbps trial shows we can offer higher speeds with our existing fiber, which means that our customers can feel assured that our network is future-proofed to meet their needs as they evolve.”

As announced in 2012, Sprint is upgrading its optical backbone network with Ciena’s 6500 Packet-Optical Platform as part of its Network Vision initiative. The advanced network is expected to enable Sprint to enhance transport network scalability, cost and performance. By adding Ciena's coherent optical technology to the mix, Sprint can scale its core network initially to 40Gbps and 100Gbps, and later to 400Gbps and beyond, as network demands dictate.

Related Links:

Press Release

FierceTelecom article


Did you know that Sprint has wireless M2M (machine-to-machine) solutions to address issues of theft, burglary or robbery?

Stealing, particularly cargo theft, affects businesses large and small and carries with it an estimated price tag of $30 billion in losses annually. If your inventory is ripped off, then employee safety, insurance premiums and customer satisfaction are all impacted.

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We’re talking about the embezzlement of food and beverages, metals, electronics from, cameras and rings, and apparel. How do you stop it?

Sprint partners with four noted asset tracking companies to put a halt to thievery. By combining our powerful and dependable wireless network with tracking solutions offered by Omnilink, Telenav, Xora and Actsoft, you can help decrease your losses and get back to business.

If you’re a business owner that wants to halt thieves that are hurting your bottom line, take a few minutes to learn about the innovative M2M solutions Sprint offers with its tracking solutions partners.


If you’re like most small business owners, you wake up with problems to solve. The list of challenges, choices, and potential pitfalls you face is staggering. Fifty years ago, digital technology wasn't a solution to any small business problem. Now, for many companies, digital technology is the problem. The right digital solution, though, can address fundamental needs that small businesses have always had.

A recent industry whitepaper offers key insights into small business challenges and a specific technology solution that addresses them. The paper, researched by Frost & Sullivan for
Sprint, examines the Microsoft Office 365 suite, with Sprint’s package of surrounding services. Conclusion? It’s a comprehensive, best-in-class solution.

The paper first identifies four fundamental small business needs:

  • Maximizing revenues while reducing expenses
  • Increasing productivity
  • Developing new business
  • Reducing risk

These needs, according to Frost & Sullivan’s researchers, are directly addressed by Microsoft Office 365 and the services Sprint offers to support it. Contrasting this approach with the “ad hoc” array of products and services cobbled together by many small businesses, the paper shows how Sprint’s service options enhance and support the use of Office 365’s integrated communications tools. The result:    

  • Cost containment and quick return on investment
  • Increased collaboration and sharing that boost productivity
  • Impressive new capabilities that wow potential new customers
  • 24/7 support that radically reduces risk     

Note the symmetry there. Little has been written about the Microsoft/Sprint partnership. Reading this paper, you may wonder why. And if you’re a small business owner, you may have found a solution to a problem you woke up thinking about. Good morning!


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Recently I discussed the perilous edge that small business owners walk, and the alarming failure rate for small businesses in the U.S. I heard from several of you out there in social media land about your experiences.

Today, I’m asking questions about email, which, despite all the focus on social media and web development, remains the workhorse of communication for most small businesses.

First, what’s in a name? (I know, Shakespeare asked this question long ago, when Juliet was pondering Romeo’s email address.) What I mean is, does the .com domain matter? Does a business email with a suffix of seem less “professional” than one using the company name or the business owner’s name as a suffix? If you get a business email from a address, do you assume that business is stuck in 2003?

This may simply be a matter of scale—and by now, a matter of domain name availability. Some small businesses may be well-served by gmail or addresses. But I’m interested in the psychology of email—how we view the sender, based on the address. Is there cachet to an email address, in the same way we make status assumptions about street addresses? Does a particular type of address influence the response you make (or don’t) to the email? Where are you @ on this issue?    

A couple of follow-ups:

  • Do you use a free email client like Outlook, Gmail, or Thunderbird
  • for your small business? How did your company choose which email client to use?Was “free” the key deciding factor, or were other considerations more important? Has your email client served you well? Do you have a sense of email brand loyalty?

But soft! What mail through yonder inbox comes?


Last night, I was reading some depressing statistics about small business failures. We used to talk about two out of every three small businesses failing. The piece I read last night said that over 95% of small businesses fail within the first five years. Ninety-whaaaat…?

It’s hard to confirm these numbers. I’ve now read several conflicting reports, some claiming that other reports are wrong, that failurerate figures are often flipped and should be called survival rates, or that the Bureau of Labor Statistics is a stable of math-impaired donkeys named Eeyore.

Why the confusion? Small business is a big category. Which of these would you consider small businesses?

  • The kid writing code on a hand-me-down computer in his parents’ basement?
  • A durable goods manufacturer with 1,450 employees?
  • The sketchy guy parked behind the yoga studio, his trunk full of Jimmy Choos?
  • A retailer with annual revenues of $20 million?      

According to the SBA, these may all qualify—but the SBA may not know that some of these enterprises have started or stopped. Failure to agree on failure rates is unsurprising.

Maybe the rate isn’t important. Even if small businesses are like marriages and only half of them fail, we’re still talking about risk. Smallbusiness owners list risk as one of their top four ongoing challenges. More on that in a future post.

Ever gone over the edge?
On Sprint’s Biz team, many of us have real-world small business experience. We know the edge where you live and work. And we’re always looking at how technology can help. So I have a few questions for the small business community here:

1) Have you had a small business, or worked for one, that failed? If so, how long did it stay afloat? Why did it go under? If you’restill in business, to what do you attribute your success? Has technology (or lack thereof) been a factor in your success or failure?


Post a comment with an honest response to any of my questions and we may highlight your small business on Sprint’s business community page.

So even if you’ve been unfortunate enough to find yourself among the 95% (or 50% or 66.7%...) of small businesses succumbing to statistical near-inevitability, you may find yourself enshrined in our pantheon  of heroic, entrepreneurial edge-dwellers. Hope to hear from you.

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Nemertes Research recently unveiled a new study that names Sprint as an “Enterprise Trusted Advisor” among an elite group of 12 vendors and service providers.

According to Nemertes, business “IT leaders don’t even develop a strategy without reviewing it with their trusted advisors first, or having them at the table helping to develop it.” Sprint achieved strong rankings in each of the core characteristics that are crucial to becoming and maintaining trusted advisor status with enterprises: expertise, credibility, contact management, character and enlightenment.

Nemertes’ annual Enterprise Trusted Advisor program provides insight based on nearly 1,100 interviews and surveys from IT decision-makers and influencers about their relationships with technology vendors and service providers. The report addresses the characteristics and expectations of “trusted advisors,” as rated by the IT professionals. Based on this research, Nemertes has named 12 providers Enterprise Trusted Advisors, among the 135 vendors evaluated.

Robin Gareiss, executive vice president and founder – Nemertes Research

“With the move from Information Technology to Enterprise Technology, IT leaders depend heavily on advice and collaboration from the partners they consider trusted advisors. Vendors can earn this prestigious designation only by fostering the characteristics that are vital to becoming trusted advisors, and by receiving top ratings from their customers. Sprint achieved scores greater than 8.0 in all five characteristic ratings, and IT leaders called out Sprint’s customer service and pricing as key benefits.”

John Dupree, senior vice president of business sales - Sprint

“The exceptional feedback from our customers helped us achieve a Trusted Advisor designation, which puts Sprint in the strongest position compared to our direct competitors. However, the competitive landscape is broadening and Sprint is pleased to be in excellent company within this elite but varied group of technology vendors and service providers. Customers rely on our expertise, proven innovation and customized approach to solving their business challenges through a single global account team that understands converged, cloud and mobility solutions. They view us as an extension of their teams as they strategically shift towards a ‘new enterprise’ and become trusted advisors internally.”

For more information about Nemertes’ program and Sprint’s designation, review this summary.

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The Cloud. It sounds like the very definition of vaporware. Where is it? What is it? Did I just feel a drop? If, like most small business owners, you’re more interested in customers than in servers, software, or storage, it’s easy to dismiss cloud computing as irrelevant—and maybe a little iffy.

I recently asked a local Kansas City business owner if he used any cloud-based services. His reaction was alarmed dismissal: “Oh, no. Our information is too valuable. We own our IT.” When I followed with more questions about company communication, though, it turned out that he and his employees were using a variety of cloud-based applications for instant
messaging, web conferencing, and smartphone services.

“Well,” he laughed, “I guess we spend more time in The Cloud than I thought.” Most companies do. And it’s raining profits and productivity on small businesses around the world.

How? Consider just the most obvious benefits:

  • Huge savings in up-front infrastructure costs
  • No wasted capacity
  • No in-house maintenance
  • Mobile access to data
  • Synchronization across devices
  • Universal, automatic software updates
  • Free ice cream

That last one may not apply, but many small companies have gotten the scoop on cloud computing with sweet results (bad puns, good business). Independent research from IDC shows that companies moving to cloud-based services cut downtime by more than two-thirds, and reported an average 70% reduction in IT operations costs.

There are of course, some horror stories out there (remember Intuit going down for two days in 2010?), but few since Amazon’s brief glitch in the summer of 2012. In the past year, cloud providers have reduced outages and response time, despite rapid expansion.

Small business owners have important, strategic decisions to make about cloud-based products and services. I want to draw out the small business community here about your experience in The Cloud, or out of it. If you’re a skeptic, tell us why. If you’re an enthusiast, wax eloquent. If you’re a meteorologist, explain the difference between cirrus and stratus clouds (I can never keep those straight).



A dozen European countries are enjoying much-needed benefits with SIP Trunking from Sprint. Businesses in Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, Switzerland and the United Kingdom can cost-effectively experience the beauty of voice over IP (VoIP) and enhance network efficiencies by converging all voice and data traffic on the Sprint Global MPLS network. SIP Trunking has been available in the U.S. since 2009.

Session Initiative Protocol (SIP) Trunking lets businesses replace costly "physical trunks" that connect a PBX to a service provider network with "virtual trunks" over a single IP connection.

Sprint’s solution is specifically designed to meet the needs of the distributed enterprise, allowing multiple locations throughout Europe to connect over the same set of SIP trunks while preserving local telephone numbers, calling plans and emergency services. This reduces the overall number of trunks needed to implement SIP Trunking in the available European locations, thus streamlining the network and operating costs for a business.

So how are customers taking to Sprint SIP Trunking?

CORT is the world’s largest provider of rental furniture. As an early adopter of Sprint SIP Trunking in the United States and now in Europe, it has 145 domestic and international locations, which are primarily retail stores so business continuity is key to its success.

“Sprint SIP Trunking has helped CORT eliminate redundant telephone and data networks and reduce the number of PBXs thus streamlining our network, bringing us significant cost savings, quality of service and helping to ensure business continuity,” said Tom Mattingly, project manager -- Information Technology and Product Development, CORT. “Sprint not only makes it easy for us to implement the solutions, it also simplifies adoption for our employees so they can quickly learn how to use and benefit from the new solutions.”

“Flexibility and scalability are key advantages of SIP Trunking and we’re pleased to extend these benefits to businesses with operations in Europe,” said Tim Donahue, vice president – International and Solutions Sales, Sprint. “Sprint’s simple and flexible MPLS solution is the foundation for SIP Trunking and allows IP PBXs to deliver the features and functionality businesses are accustomed to using for voice calling along with Class of Service support of other real-time data.”


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Sprint offers pdvConnect (formerly branded as NextMail) with new features that help businesses reduce voice traffic and “on hold” times from field employees while enabling them to more efficiently communicate with the dispatcher or front office.

“We have been a long time user of NextMail, now pdvConnect,” said Michael Flood of Flood Brothers Disposal/Recycling Services in the Chicago area. “It greatly improves our communication from our field workers while helping reduce time ‘on hold’ that caused our drivers to lose valuable productive time. With pdvConnect’s GPS tracking capabilities and Web-based communications console, we can now see where our drivers are on their routes. What we have found especially valuable is being able to use the service to put together management reports that detail the extra revenue we generate, captured in the documentation. Every month that has amounted to thousands of dollars in additional revenue!”

pdvConnect benefits include:

·         Timely, concise communication benefits to dispatchers and management

o    Easy-to-use Web-based dispatch console and reports

o    Prioritize inbound calls

o    Track employee locations

o    Receive and store photos and job site details

o    Communicate instantly with individual or multiple employees

o    Improves the driver-to-dispatch ratio

·         Communication improves workflow for field employees

o    Spend less time on hold waiting to speak to office staff

o    Easy to document events using voice, text, photo and location stamps

o    System automatically confirms when a message is opened

o    Ability to enter time cards on-site

“Collaboration between customer-facing employees and management is critical for business success,” said John Dupree, senior vice president-Business Sales, Sprint. “For many field employees, their cars or trucks are their offices. They expect the same level of connectivity on location as they are used to in their offices and homes.”

pdvConnect can run on all Sprint phones, including those with Sprint Direct Connect (push-to-talk capabilities), and it is available through all Sprint sales channels.


This week Sprint announced the availability of TigerText and Sprint Enterprise Messenger-Secure to address the challenge of sending protected health information (PHI) via a text message so that it won’t be in violation of the Health Insurance Portability and Accountability Act (HIPAA).

The new solutions offers healthcare organizations a choice of services to address varying needs as they work to comply with HIPAA security standards and keep patient information flowing efficiently and securely.

One option is TigerText, a leader in secure text messaging that meets HIPAA security standards for healthcare organizations, whose secure enterprise communications solution has been adopted in more than 1,000 healthcare facilities in 38 states. TigerText is a robust, cross-carrier mobile messaging platform that enables healthcare organizations to leverage the benefits of texting in accordance with HIPAA security standards.

Also available is Sprint Enterprise Messenger - Secure, a cost-effective option which will enable healthcare professionals to send and receive text messages quickly and reliably, in a secure environment. Its affordability can make person-to-person communication a reality for healthcare organizations that are more price sensitive and do not require all of the advanced features of a more robust solution. Sprint Enterprise Messenger-Secure also has applications in other industries where data security is mission-critical.

“Sprint has a history and extensive experience within the healthcare industry,” said Julee Thompson-chief healthcare executive, Sprint. “Many hospitals are working hard to identify communication solutions. Sprint provides the wireless communication infrastructure to assure mission-critical and standard-based elements are in place so that healthcare providers can focus on service delivery.”

For more information, visit


Sprint Velocity garnered three notable awards recently, further proving that the pioneering capability that helps automakers develop and market connected services for cars and passenger trucks, is making its mark.

The Telematics Update Industry Newcomer Award was presented at a dinner before the Telematics Detroit Conference held June 5-6 in Novi, Mich. Attended by nearly 2,000 executives, Telematics Detroit is a business-focused conference and exhibition serving the entire telematics ecosystem.

Sprint Velocity also received two prestigious awards from Pipeline magazine’s 2013 COMET Innovations Awards program. COMET awards call attention to technology advancements that shape the way we communicate. Sprint was the service provider winner for Innovation in Connectivity and was runner-up in the Innovative Collaborations category.

“These awards are an exceptional honor and a prestigious validation of Sprint Velocity as an innovative telematics solution for automakers,” said Ben Vos, general manager-Sprint Velocity and M2M. “Sprint Velocity is changing the conversation with automakers by offering a unique collaborative approach that combines telematics integration with consumer marketing expertise, as well as back office options such as billing care.”

Sprint coverage from Telematics Detroit included a feature article on

Connected car services enabled by Sprint Velocity can include music, news, weather, sports and other infotainment features, Wi-Fi connections for mobile devices, security, navigation, emergency services and engine diagnostics. Built specifically for automakers, Sprint Velocity supports open and flexible customized solutions that integrate the complex components and ecosystem capabilities required for connected services. View the Sprint Velocity video below.

Related Links:

Sprint Velocity Release


Sprint is bringing customers an all-new network with the goal of increasing efficiency and enhancing network coverage, call quality and data speeds for customers across the United States. In addition to deploying a new 3G network, Sprint is rolling out LTE.

This effort also includes Sprint Direct Connect push-to-talk, or PTT, services offered via the Sprint network. Previously, these services were provided on the Nextel network. Customers who migrate to Sprint Direct Connect experience three times the push-to-talk coverage compared to iDEN, international direct connect reach to Latin American countries, and 3G broadband data capabilities.

Sprint Direct Connect  ushers in the next generation of PTT service. The service now has more than 1 million customers. The service is  packed with:

  • broadband data capabilities,
  • familiar push-to-talk features,
  • rugged and reliable handsets, and
  • a broadening push-to-talk coverage map.

Today, Sprint Direct Connect has matured into the industry’s push-to-talk gold standard with:

  • Triple the square miles of coverage compared to the company’s legacy Nextel National Network 
  • Instant call set-up time on domestic PTT calls
  • International coverage to Latin American countries that most frequently use PTT service; and,
  • Rugged, military-spec handsets including the Motorola ADMIRAL™ smartphone

We were a pioneer in push-to-talk services. And we remain an industry leader.

Watch our video about how to make your upgrapde to Sprint Direct Connect:

Learn More:

Sprint Direct Connect


The Sprint Mobile Edge video series features a small business and how Sprint Solutions can help transform their business. Find out how 31 Bits, a socially-minded company that sells jewelry made from recycled paper, uses Sprint technology to connect with its team in Uganda and help the business grow. Kim Wade, from Sprint, introduces them to technology solutions to help mobilize their business and keep them connected. 

Celebrate National Small Business week and check out our free phone and hotspot offer at >>

Learn more about Sprint Small Business Solutions at >>