We have not been able to reliably use our direct connect phones since the Nextel drop. We have made numerous complaints to our accoun t manager and can't get any information. The new phones are lousy and unreliable. Why should I continue with this frustration?
Thank you for reaching out to us.
I have a few questions for you.
-What phones do you have?
-Did you have these phones prior to the Nextel decommission?
-Are you able to use data on the phone?
I went thru 1/2 of the phones and spend approx 12 hours. Before I spend any more time, the fix didn't work. on the 1/2 that I serviced. I'm calling Verizon. I think if I have to take another 12 hours, I'll be better served by investing my time with another carrier.
Thank you for the update. It shouldn't take you more than 2 minutes per phone to power-cycle it. As I mentioned, you do need a data plan in order for the Direct Connect to work properly as it does need data in order to work properly.
If Direct Connect is essential to your business I would consider changing your plan to include data. We definitely don't want to lose you but it's ultimately your decision.
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