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Feedback: Not User Friendly

Journeyman

Feedback: Not User Friendly

I just want to give my feedback that this new "enhanced account management".

1. Navigation is not consistant - I see different navigation bars everywhere (i.e. on the top, middle and right, in the embeded pages...etc.) when I browse through the site.  Very confusing.

2. I don't really see much change to the site, as it seemed like the old site just got embeded to the new site/frame.

17 REPLIES
Journeyman

Re: Feedback: Not User Friendly

I agree, this is one of the worse sites that I have to deal with when managing our mobility accounts.

There are too many screens to click on and too many paths to remember.

Journeyman

Re: Feedback: Not User Friendly

Right on!  Thank you for speaking up!  I prefer the old site we used for account management.  In addition to the comment of too many screens and paths, I'll add that it's slow.

Journeyman

Re: Feedback: Not User Friendly

I agree 100%. Have repeatedly told my Sprint reps that this new website is awful. Something that took me maybe 2 minutes to do now takes 5-10 minutes with the navigation. Can not access things I used to be able to. Simple updates are near impossible. Bring back the simple process it was so much easier & less time consuming.

Journeyman

Re: Feedback: Not User Friendly

I agree 100%!!    I prefer the old site we used for account management.  I find I call the 800# rather try and navigate through the new site – too time consuming. Just to change a DAC it takes so many clicks that I give up! Whoever created this site needs to be fired – find someone that knows what they are doing…DRIVES ME CRAZY! I have other things to do.

Journeyman

Re: Feedback: Not User Friendly

What I can't understand is why the can't make this site more user friendly. It would be nice if when you log in, you are brought to a main page that you could enter a number or an account and be brought right there. Ordering phones from this site is a pain as well. You have to enter a number just to get to that site.

I find this site very frustrating as does my team and wish that Sprint would hire a web developer to totally revamp this site.

Journeyman

Re: Feedback: Not User Friendly

I agree! It is obvious that whoever developed these changes never had to work in the site on a day to day basis. Sprint is confused and won't admit that there is a difference in functionality and useability. Yes the site works and eventually you can make the necessary change but they ruined the user experience and added so many steps that minutes are added to processing every transaction.

Unfortunately Sprint doesn't seem interested in improving the site to make it more user friendly. I've called wireless manager and at their direction opened tickets on the issues I'm having plus our designated rep has opened tickets as well . . . but nothing has changed and I don't even get updates on the tickets.

Journeyman

Re: Feedback: Not User Friendly

Thanks for your feedback on Enhanced Account Management. While it may take some time to get used to the changes, there are a lot of integration features that actually speed up the process!

Here's an example:

- When changing a user name from Wireless Manager, you'd have to search for your subscriber, go to Update User, go to Edit Name, enter the new name, and click save.

- With the new My Sprint Busines site, you login to My Sprint Business, search for your subscriber, click the name link, and hit save.

We host weekly calls that review these integration features every Tuesday and Thursday. The link to register is available on the Business Community page.

We have made changes to the site based on customer feedback. Recently, we have received a lot of questions on the Hierarchy Selector since most customers were used to seeing a search field on the front page. We're making enhancements to improve that and will be posting details prior to making those changes.

Please continue to provide feedback.

Journeyman

Re: Feedback: Not User Friendly

Yes, but now you have to first load the hierarchy every single time you want to search for anything and with over 4,300 lines on our account just waiting for the hierarchy to load is a huge waste of time. The original format had a search box on every page and searching was immediate - you didn't have to load the hierarchy and then pull up the search box for every single action.

You also over simplified the process outlined for changing a name in the new system:

Your description:

With the new My Sprint Business site, you login to My Sprint Business, search for your subscriber, click the name link, and hit save.

Actual steps:

With the new My Sprint Business site, you login to My Sprint Business, load the hierarchy, search for your subscriber, go to subscriber, click update subscriber, click edit name, enter new name and then hit save.

How does this new process save steps? The steps in the original wireless manager were:

search for subscriber, go to Update User, go to Edit Name, enter the new name, and click save.

Sprint's lack of understanding of how the site functions past and present explains a lot of the current issues users are experiencing.

Live in my world for just a day and try managing 4,300+ lines with this new system and I guarantee you change your tune!

Journeyman

Re: Feedback: Not User Friendly

I agree with what was posted about a name change. This site is poorly constructed, not user friendly and is a major source each day of my frustration. We have service with both Verizon and AT&T and their sites are user friendly, easy to navigate and just over-all better.

Maybe the Sprint developers should visit those sites and see what they can take from it.

Thanks

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