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Feedback: Not User Friendly

17 REPLIES
Journeyman

Feedback: Not User Friendly

Sprint, please fire the person that designed this not at all user friendly site... it is completely confusing , annoying, i just wanted to scream !!!! so i had to write about the frustration i'm having, and please it has nothing to do with training at all... i'm using the Verizon Enterprise Center site as well as the AT&T Business Direct / AT&T Premier site , and i have never received a former training....

Journeyman

Re: Feedback: Not User Friendly

I wanted to share a listing of enhancements we're expecting to launch on February 20th. Based on the feedback it sounds like you're frequent users and I thought you might benefit from reviewing this information.

  • BAN level PTN Search feature added
  • BAN devices displayed on Device Listing regardless of subaccount
  • View/Update subscriber information rerouted
  • Hierarchy Selector to display changes faster

Details here

Journeyman

Re: Feedback: Not User Friendly

When you decide to cancel your accounts like I did make sure you call them. I thought that I had it cancelled online, but got a bill 2 months later. The customer service representatives said that it is clearly stated online that you need to call them in order to do it. To them I still ask WHERE??????

They could also see that the phones had absolutely no activity on them and would still do nothing about it. I still have some lines with sprint and will pull them out and go with a real company with real customer service. Verizon is definitely set up with businesses in mind, check them out and Good Luck!

Journeyman

Re: Feedback: Not User Friendly

Thank you all for your posts, I really thought I was the only one out here who felt this way.  I dread having to go into my account everyday.  There really should be an easier way to access information.  I shouldn't have to spend 2 x the amount of time doing a task then I did with the old system.  Please Sprint look into this.  I get so frustrated I end up calling my rep to handle simple everyday tasks. I thought this was supposed to help us??

Journeyman

Re: Feedback: Not User Friendly

I just spent more than an hour with a costumer representative who try her best to help me print the call details for the month of September 2010.  It is awful, I could not bring it up on the screen, even though you said that we have access to bills up to 24 months.  Please make this website work efficiently.  Thanks.

Journeyman

Re: Feedback: Not User Friendly

Sprint can tell us all they want how great this site is but it is terrible. I hate to use it, but we have to many lines to call everytime. If I could move the lines to a different carrier I would but that would be a nightmare in itself.

Instead of defending the site, why doesn't Sprint listen to those that use it and change it.

Journeyman

Re: Feedback: Not User Friendly

There is a much easier way to change the user name.

After you log in to My Sprint Business, search for your  subscriber, click the name link, and hit save.

Name Change.jpg

You can also go the other route to update subscriber, click edit name, etc. But changing the name from this field will be much faster.

We are also making improvements to the search feature. The device listing will display all of the devices on the account, regardless of what subaccount they sit in, and a phone number search field will be added to the device listing. This should improve your search experience as opposed to having to access your hierarchy each time. We are targeting late February for this change.

Your feedback is valuable and we appreciate you sharing your concerns.

Journeyman

Re: Feedback: Not User Friendly

I totally agree with everyone on how terrible this site is.  I can't imagine trying to manage 4,300 when all I have is 163.  Trying to make a simple change is horrific and each time I use the site, something has changed to make it even more difficult.  Someone with Sprint needs to take a "sneek peek" at Verizon's My Business web site.  Beats rings around this monstor!!!!!

Journeyman

Re: Feedback: Not User Friendly

I agree with what was posted about a name change. This site is poorly constructed, not user friendly and is a major source each day of my frustration. We have service with both Verizon and AT&T and their sites are user friendly, easy to navigate and just over-all better.

Maybe the Sprint developers should visit those sites and see what they can take from it.

Thanks

Journeyman

Re: Feedback: Not User Friendly

Yes, but now you have to first load the hierarchy every single time you want to search for anything and with over 4,300 lines on our account just waiting for the hierarchy to load is a huge waste of time. The original format had a search box on every page and searching was immediate - you didn't have to load the hierarchy and then pull up the search box for every single action.

You also over simplified the process outlined for changing a name in the new system:

Your description:

With the new My Sprint Business site, you login to My Sprint Business, search for your subscriber, click the name link, and hit save.

Actual steps:

With the new My Sprint Business site, you login to My Sprint Business, load the hierarchy, search for your subscriber, go to subscriber, click update subscriber, click edit name, enter new name and then hit save.

How does this new process save steps? The steps in the original wireless manager were:

search for subscriber, go to Update User, go to Edit Name, enter the new name, and click save.

Sprint's lack of understanding of how the site functions past and present explains a lot of the current issues users are experiencing.

Live in my world for just a day and try managing 4,300+ lines with this new system and I guarantee you change your tune!