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Manufacturer Warranty vs Total Equipment Replacement

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Journeyman

Manufacturer Warranty vs Total Equipment Replacement

Hii ๐Ÿ™‹๐Ÿ™‹

 

I was wondering if someone can confirm if there is a difference between the Manufacturer Warranty and the Total Equipment Replacement? My device is a few months old and I assumed brand new devices automatically came with a warranty on it (up to a year). However, when I inquired about the length of this warranty and the expiration date via chat with Sprint Rep "international", I was told that it was combined. And since this service was not purchased as part of my plan, there is no warranty. 

 

From my past experience, I vaguely recall utilizing both options, where sprint techs would fix it on the spot, free of charge because it was covered under the warranty or gave me a brand new one due to faulty device๐Ÿค” AND, I have also opted to pay out of pocket for a handful of deductibles to get replacements too ๐Ÿ˜ but I am not 100% sure of specifics or am I getting confused with another plan/service? lol

 

Does anyone have insight?

 

Thank you๐ŸŒบ๐Ÿƒ

2 REPLIES 2
Sprint Social Care S.M.A.R.T. Agent

Re: Manufacturer Warranty vs Total Equipment Replacement

I know it's super confusing. Most devices carry a 1 year warranty. Total Equipment Protection offers a lot of extras, besides the coverage. Check it out here: https://protection.sprint.com/tep/en/overview.html. I'm here if you need more help. ๐Ÿ˜„

 

 

 

 

 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
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Journeyman

Re: Manufacturer Warranty vs Total Equipment Replacement

Thank you ur quick reply and help. ur awesome๐ŸŒบ๐Ÿƒ๐ŸŒบ๐Ÿƒ
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