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New phone gets sprint complete. Cant remove it


New phone gets sprint complete. Cant remove it

I recently had brought 2 BYOD devices. They said its required to have Sprint Complete while activating over the phone, they said I can remove it from

I get the first phone active, cant remove from and then next thing I know i got a bill already with the $15 on it. I call them and he removed it from my account and credits $15 for the NEXT bill and told me to pay the current bill.

I get the second phone, same thing happens where I cant remove it online (internal error) so I call up and the person cancels it but I think she cancelled it for the next billing cycle and not pro-rated for the current bill.

I dont want 1 month of Sprint complete, i didnt even want it at all.
Is there anyone who can remove Sprint complete from my device and PRO-RATE it

Sprint Social Care S.M.A.R.T. Agent

Re: New phone gets sprint complete. Cant remove it

Hey BHare1985! Send us a PM and we'll be able to look into getting this taken care of for you!

Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.

Re: New phone gets sprint complete. Cant remove it

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