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Sprint store failed to add insurance on my Apple watch

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Journeyman

Sprint store failed to add insurance on my Apple watch

I’ve been with Sprint since 2010 and I currently have 5 iPhones, 1 iPad Pro & 1 Apple Watch 4th generation on my account and I have insurance on everything or so I thought. I got the watch a couple of months ago and I remember telling them I wanted it because it’s an expensive device. Fast forward to 2 weeks ago I took my watch off to clean the back and it slipped out of my hand and shattered the screen. I tried to make a claim to get it repaired and I found out the store failed to add insurance. I called customer service, went to a authorized repair store and even the Apple store they all said there was nothing I can do except buy a whole brand new watch for $500. I can’t afford the whole $500 right now and I can’t seem to get help from talking to customer service so I was hoping someone that works at sprint will see this and help me out. It’s still on my plan and I’m paying for a device that I can’t use 

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: Sprint store failed to add insurance on my Apple watch

HI SanMan512! Can you send us a Private Message? I'll be able to look into seeing if the watch has Sprint Complete, and if so, how to file a claim for a replacement. 

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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