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Why is it so difficult to cancel Sprint Complete MyHome Insurance?

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Journeyman

Why is it so difficult to cancel Sprint Complete MyHome Insurance?

I've been charged $27.06 AGAIN after being told by a customer service rep in the chat it was cancelled last month. I was told when replacing my phone through Asurion I could cancel in 30 days if I wasn't happy with it and I'm definitely not happy with it. It shouldn't be so extremely difficult to cancel. Anytime I try to call Sprint to cancel they are confused and think I want to cancel my phone service or my phone insurance. I don't yet but because of this I'm thinking about it. I just want to cancel the Sprint Complete MyHome Insurance. Got talked into it from a very pushy sales rep and now I can't get rid of it.

1 REPLY 1
Sprint Social Care

Re: Why is it so difficult to cancel Sprint Complete MyHome Insurance?

Hey there. That doesn't sound right. The insurance can be cancel by any representative. Let me take a look at the account. My name is Juan, I'm with the Sprint Social Care Team. Please send me a private message with your name, account holders name, phone number, account PIN or security answer.


Juan
Sprint Social Care
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