Your new device is here! It’s like a party in your hands.
But before you leave your old leased device in the dust, remember that Sprint needs it back.
Luckily, Sprint makes it simple.
Follow the three steps below to make the process as painless as possible. For more detailed information, check out this video.
1 Check the condition
In order for Sprint to accept your old device, it needs to be in good working condition. If not, you could be subject to a damaged device fee.
Here are a few things to check:
Does the device power on (and does it remain on?)
Is the screen in good condition without cracks or divots?
Is the device free from custom engravings?
2 Back up and “clean”
Please back up all of your data and erase all personal information from your device. Sprint does like it any more than you do if you lost your valuable contact information, photos, videos, or music.
Every device brand has a different way of erasing information, so be sure to check your manufacturer’s instructions.
Here are some general data removal processes for iPhone and Android devices.
To back up: Use iCloud Backup to save all of your information to the cloud
To erase: Settings – Your Name – Sign Out / Settings iTunes & App Store – Settings – Sign Out
To back up: Turn Google Backup on and back up all the information.
To erase: Google Options Menu – Remove Account / Settings – General Reset – Factory Reset – Reset.
3 Ship it!
Once you’re sure that all of your information has been backed up and then removed from your device, it’s time to return it to Sprint.
Sprint provides a pre-paid shipping return kit for your convenience. Just pop your old device in the provided envelop and take it to a UPS store or simply walk into any Sprint-owned retail store and handed to a store employee. You can find the nearest store here: