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Exhausted

Journeyman

Exhausted

I called last Sunday to disconnect my service- not under contract and owned the phones.  A rep I was connected to told me about a “special plan” he could get me on with a lease deal for 2 phones- one X and one iPhone 7. Explained the entire cost with the loyalty discount of 10 off each lease  a month plus my employer discount and a free activation.  He repeated it multiple times. Then he even threw in another discount for 4 months. Even though I didn’t want new phones, I agreed to this bc it was a great deal.  When I went to activate my phones 2 days later, i couldn’t do them myself (I’ve done this multiple times previously). I called in and the guy said he would ah e to take my plan off and add it back on to activate the phones or I could wait until tomorrow.  I told him I would wait.  He talked me into activating the plans and said there would be absolutely no issue.  Since then, Sprint has been a nightmare. I’ve been on the phone over 20 hours with Sprint since Tuesday.  Every person I talk to gives me a different answer:  one even told me I could no longer have the plan i was promised bc I cancelled the plan.  I explained I did not-  their representative took it off only to activate the phones.  Now, after 4 calls, I have the plan back, but it is nothing I promised.  Over 20 dollars higher the first few months and over 40 dollars higher after that. 4 different times I was promised a call back I never got.  I had to initiate every call hours after my promised call back. Now, im being told the first guy was wrong-  i can’t have my employer discount or the 10 dollars off a month bc that plan doesn’t qualify.  I asked to get the return kit on the phone and I was told they were closed. One person even promised to call me back 30 minutes later when the supervisor who would approve me to get what I was promised was off lunch.  I waited at work 1.5 hours and never got a call back.  4 hours later, I called and got totally different answers. At this point, I don’t know how much my bill or phones will be bc every single person gives me a different answer.   Now, I may be able to get a bulk credit  for the amount of the 10.00 credit a phone the Sunday call promised bc this person found it in the notes. This call is supposed to come tomorrow, but who knows? 

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3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: Exhausted

Wow, Genaspeare78, it sounds like you've been through the briar patch. I'll be more than happy to look into to this for you. I know you stated that you're waiting on a call back. If you would like Shoot me a PM and I can go through your account and see what I can do. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Exhausted

How do I do a PM?

Sprint Social Care S.M.A.R.T. Agent

Re: Exhausted

Hi there. You would want to click on our username and then the yellow "Send Message" button in the top right corner of our profile page to send a PM.

 



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