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Paid off lease but phone never unlocked


Paid off lease but phone never unlocked

After a very frustrating week of being told my phone was unlocked and I could move to my new carrier I gave up and bought a new phone. I want a refund for the lease payoff. When can I expect to see that refund? 


Re: Paid off lease but phone never unlocked

Hi terrien. Did you end up keeping your original phone? We wouldn't refund any lease costs you incurred by deciding to keep your phone. We'd be glad to take a look at the device that you kept/own to see about unlocking it. If you are interested in having us look at that for you, please send me a PM so I can gather some additional information. 


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