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Sprint Customer Support not helping - Phone unlock issue

Journeyman

Sprint Customer Support not helping - Phone unlock issue

I have raised an unlock request for my iphone and 6 days ago. every time I call them they create a case to escalate my case, and giving me 48 hours time . Not sure how to get this resolved. 

What is the escalation process?  please advise. 

 

Sprint is not providing the service they suppose to and is it legal to keep my phone locked even if I have paid off all the phone?

1 REPLY 1
Wizard

Re: Sprint Customer Support not helping - Phone unlock issue

Howdy Tanbiis. I'll be more than happy to look into this for you. I'm going to need a smidge of info. so I'll send you a PM so i can gather that. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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