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Sprint customer for 20+ years and phone deals for new customers are better than what I am offered.

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

Hi, just checking if Sprint was going to do anything for you. For me I have nothing so far.

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

Hi, so far those are just rumors since I have been offered nothing.

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

I am in your camp, nothing coming from Sprint.

by post to Sprint - 

i am a 20 year Sprint customer. i am paying a premium price for my services. i am very tired  of not be eligible for any special offers. 1.free hot spot   2. hula 3. iphone xr for $15 5. LG G8 $15 these offers are for either new customer or new line of service. Is there any incentive for me to continue with, never mind obviously not. So I am going to move on to a company who hopefully values longevity. I just don't get it Yes I have spoken to Sprint customer service and express my disappointment, no one would assist.

Example - LG G8 $15 for new customer LG G7 for existing customer,

I don't understand your priorities, that right it's not your current customer.

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

@DLDREYES, I understand your frustration. The offers for new customers are there to assist with changing carriers. After that first phone, the offers are the same for them. 

 

Now, looking at hotspot and Hulu, do you know what plan you're currently on? We may need to review the options for a plan change to get those additional services for you. 

 

 

 


 


RedCruzr
Social Care 

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Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

Red. So the goal is to have turnover every 2 years? 

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

Yeah, I'm in the same boat. Wife and I need new phones, see a deal for $0 down and just under $20 a month for the new Note, but after signing in, the price shoots to $250 down and almost double each month. Go figure, the deal is for new customers. I'm actively looking for better deals with other providers. It's a shame that existing customers aren't rewarded for loyalty. 

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

I'm in the same situation. I'm a 20 year customer and can't get the same deals as a new customer. I guess sprint is willing to lose us in favor of new customers! The sad part is we have proven our loyalty yet they have none for us!

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

If you want to try you can (1) try calling in (2) ask to be connected/escalated to customer care (or retention) and (3) then ask them to escalate to retention. I was told they have to escalate in that order. It's ridiculous they just care for new subscibers. I have my five family phones lined up to all leave Sprint for the best deal out there in 12 more months. At that time the contracts will be up. Good luck to you, you might get lucky and get sent to retention on first try and offered the advertised deals.

Journeyman

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

I've called but didn't have it escalated. I'll give that a try. I was told the prices are due to credit rating. I admit, my credit has tanked due to some financial issues but... my Sprint bill is on the auto pay plan, so they've received payment on time for the duration of our contract(s). That should amount to something in my opinion.

Sprint Social Care

Re: Sprint customer for 20+ years and phone deals for new customers are better than what I am offere

Hi shinej73 ! We don't want you to leave. I'll do what I can to help you out. Please reply to my Private Message as soon as you have a chance. 


Ciara
Sprint Social Care
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