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Software update available for HTC EVO 4G and HTC Hero

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Journeyman


An over-the-air software update has been deployed that corrects an issue with some MicroSD cards on HTC EVO 4G.  Sprint had received reports of EVO phones displaying an error message after a picture is taken or attempts were made to access the MicroSD card. The software update also will help address a potential security vulnerability.

When customers activate their EVO, they may be asked to complete the software update.

Customers can immediately install the update manually on HTC EVO 4G by going to >Settings > System Updates > HTC software update and then follow the instructions as prompted.

An update also is available for HTC Hero.

Go to >Settings >About Phone >System Updates > HTC software update and then follow the instructions as prompted.

The software download will occur in the background, but during installation of the update, the user will be unable to make phone calls or use the phone. The actual update should take approximately 5 minutes

We have received some reports of EVO phones displaying an error message after a picture is taken or attempts were made to access the MicroSD card. Sprint moved swiftly to make sure this was addressed and the update should take care of the issue.

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