Customer Service is a top priority at Sprint. It is our goal to make our customers happy and it starts with each member of our Customer Care and Retail teams. They have a passion and desire to help our customers each and every day. They take great pride in helping them solve their problems and providing value.
The 2012 American Customer Satisfaction Index (ACSI) survey, released today, shows that Sprint is the number one ranked company for customer satisfaction among the major wireless carriers and the most improved company in customer satisfaction, across all industries, over the last four years. In addition, for the second consecutive year, Sprint claimed the top spot among major carriers for the perceived customer value as well as being cited in the survey as number one in call center satisfaction.
“This recognition is fantastic.” said Sprint CEO Dan Hesse. “Today’s recognition from the highly-respected American Customer Satisfaction is a testament to the focus we’ve placed on providing exceptional service and value for our customers. Thanks especially to all of our employees and associates who work so diligently toward exceeding our customers’ expectations every day.”
Sprint is pleased with the progress and excited that customers across the country are recognizing us for our hard work. We invite you meet some of our team members featured here that have helped to earn this honor.
Thank you Sprint customers for helping us achieve this honor! We will continue to work vigorously to improve our results and scores every year and remain committed to providing the top service and value to our customers every day.