cancel
Showing results for 
Search instead for 
Did you mean: 

Sprint and Boost Mobile Ranked Highest in J.D. Power and Associates Wireless Purchase Experience Study

13795 Views
Journeyman

Would you like some help getting smarter about your new smartphone? Spend some time working one-on-one with a Sprint retail associate through our Ready Now Program.

Ready Now assistance is one of the enhancements we have brought to our Sprint stores nationwide. This program, along with other initiatives, offers our customers an outstanding experience in our retail stores that was recognized in the latest J.D. Power and Associates study.

We are pleased that our customers have noticed our improvements and all of our efforts to provide them with a great experience. Sprint ranked highest among full-service providers by J.D. Power and Associates Wireless Purchase Experience Study, Volume 1.

Our no-contract brand Boost Mobile also earned a top ranking among non-contract providers in the  study.

Boost Mobile, which leverages the Nationwide Sprint Network, continues to be a no annual-contract industry leader with the only Monthly Unlimited plan, which rewards its customers with shrinking payments. Boost has consistently ranked highest in J.D. Power and Associates customer surveys, with three awards received in 2011 for Overall Satisfaction Performance (2010), Customer Care Performance and Purchase Experience (2011 Volume 2) among non-contract customers.

The study analyzes evaluations from customers who have had an in-store, phone or Web wireless sales experience during the previous six-month period. Overall customer satisfaction with major wireless carrier-branded stores is based on six factors: sales staff, phone reps, website, price and promotion, cost of service, and store facility.

We are honored to be recognized by our postpaid and no-contract customers in the J.D. Power and Associates study,” said Jaime Jones, senior vice president-Consumer Sales, Sprint. “Sprint is committed to providing our customers outstanding service, innovative programs and great value to meet all their wireless needs.”

Today’s smartphones are so powerful. You can use them to be more productive on your job, enjoy all kinds of entertainment or just stay in touch with your friends and family. Maybe you could use a hand in getting your email accounts set up just right on your phone. Or you might find it helpful for a true smartphone expert to show you some interesting apps or other cool things you can do.

With Ready Now, Sprint retail associates work one-on-one with customers to personalize their phone, set up all of its features, and demonstrate how it works before they leave the store. So make sure you take advantage of the opportunity so you can get more from your wireless devices.

Ready Now is popular and quite helpful, but it’s not the only improvement our customers appreciate. Here are some other benefits you should check out:

•          Locate a store on Sprint.com (http://www.sprintstorelocator.com/locator/) and make an appointment online to visit your store of choice and receive Ready Now service.

•          Worried about buying the wrong phone? No need to worry. Our customers have the ability to return the device within 14-days for a refund of the purchase price with the Sprint Satisfaction Guarantee.

•          Customers who buy Sprint products through telesales or the Web can return them to any company-owned store, making it easier and more convenient for customers.

•          In-store full-service triage and repair to reduce the need to send phones out for repair. iPhones are not included in this service. iPhones can be sent to Apple Care for repair.

6 Comments