I have been using a Sprint Connect 2 for about a four days (since Monday 3/11). I would assume a device this new would update automatically. If that is correct, I could just as well be talking to someone through a soup can connected by a string because sound quality my end is still hollow, echoes, or is otherwise so poor it is hard to carry on a conversation. Any thoughts? The people on the other end have good sound quality from me; I have tried moving the Sprint box around the house, etc. with no changes.