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Not receiving incoming calls

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Journeyman

Not receiving incoming calls

As of 2 days ago,  our incoming calls have not been recieved.  Callers are instead directed to our voicemail box after a few rings.  

I've reset the phone connect 2 box, our phones, etc.  

To further narrow down the problem, I have discovered that while I am calling out to our voicemail box using *86, while connected to the voicemail box, calls are receieved. 

How can we fix this so that we may recieve calls as normal again?

1 REPLY
Sprint Social Care

Re: Not receiving incoming calls

Sorry that you are having trouble. Allow us to take a closer look at your account. We sent you a Private Message, please reply to it at your earliest convenience.

 

Juan

Sprint Social Care


Juan
Sprint Social Care
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