Great question. I am here to find out for you. Would you care to tell me what is going on? This way I can put my best foot forward and use the resources most helpful to you. What do you mean the phone is off? Is the service disconnected? That’s usually happens when your bill is not paid on time regardless of how many minutes you have. Are you receiving an error message? If so what is the message. Keep us posted.
Sprint Social Care
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