The Sprint Phone connect does not support caller id for names.
It will show you the #, sometimes the # twice, but you won't see the name.
Also, there is only one model of the phone connec that Sprint carries and I can assure that it does not have a LCD screen.
My phone was displaying the proper name on caller ID for 4 years and now, it is displaying a name i've never heard of. Maybe previous owner, I don't know. I went to change the caller ID but it has my name listed in there already. Suggestions?