Thanks for reaching out to us! We'd like to confirm, what's the make or model of your phone? Have you tried any troubleshooting steps? Is your internet working? Also, please make sure that Wi-Fi is turned off before using the hotspot.
Please keep us posted, we'd love to help!
Sprint Social Care
Ciara Sprint Social Care
Sprint S.M.A.R.T Agents Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat