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I lost my phone now it won't let me enable it

Journeyman

I lost my phone now it won't let me enable it

I lost my I phone 5 and reported it then found it 30 minutes later well I haven't signed into my online account for awhile but when I did because I had to it wouldn't let me use found my device because it said I had changed my password ! But it made me change it for some reason while I was trying to sign in now it says to talk to chat (that's supposed to be open 24/7 and I cant even get a chat icon to pop up) the only reason I am able to post this now is because of wifi please help!!!
1 REPLY
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Social Care

Re: I lost my phone now it won't let me enable it

tammm23

 

Thanks for contacting us! We understand how inconvenient this may be for you. We have sent you a private message, feel free to reply back to us as soon as you can.

 

Please keep us posted.

 

 

Ciara

Sprint Social Care