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Problems of my Phone Connect calls

13 REPLIES
Journeyman

Re: Problems of my Phone Connect calls

I'm having the same problem (as well as others on this discussion). I noticed many saying they have a Panasonic wireless handset, including me. I switched out the Panasonic wireless with a Sony "hardwired" handset. THE ECHO WENT AWAY. I tested this several times with a Net 10 cell phone, it worked. I also have an At&T cell. It experienced the echo but not as severely, but even this mild echo went away when I switched the Panasonic with the Sony. It may be that the difference is wireless vs hardwired handset that makes the difference, not necessarily Panasonic vs Sony.  Sprint service - please try this and confirm. Would appreciate it.

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Journeyman

Problems of my Phone Connect calls

why cant i use a phone card???? it will go through but when i put the pin it aint working.... i use my neighbor house phone (notsprint) it works perfectly!!! Sprint u guys should atleast let us use a phone card to call international!

Journeyman

Problems of my Phone Connect calls

1WISHINGWELL wrote:

We are also having the echo problem. We have a Panasonic  KX- TGA0600B cordless. I will try powering down the unit to see if that helps as described in previous posts.

The echo has been identified as a network issue and I'm still waiting for the fix after 2 wks. I'm about to pull the plug because no one wants to talk to me. Plus I'm having other issues like Voicemail says there are 3 saved messages but I can only listen 2 one.

Did you happen to port your land line phone number to the Sprint Phone Connect?

Journeyman

Problems of my Phone Connect calls

Good information everyone!  Sprint is working on a fix for this.  More information to come.  I hope that the experience is resolved soon.

Journeyman

Problems of my Phone Connect calls

We are also having the echo problem. We have a Panasonic  KX- TGA0600B cordless. I will try powering down the unit to see if that helps as described in previous posts.

Journeyman

Re: Problems of my Phone Connect calls

After spending close to 4 hours at Sprint point of purchase, they have decided that the echo at recipients end is a network issue and are going to work on it Mon-Tues.

I wanted to try Phone Connect with a different number but did not want to lose my  ported home phone number. However, I figured out how to do that in that the existing home /ported number can be ported into Google voice system then Sprint can assign  another number to my account to see if that solves the problem.

Problem is that when the number ports, it will cancel my account  with Sprint unless agents are aware of the porting and my intention to keep  Sprint with new number. Can this be done?

Journeyman

Problems of my Phone Connect calls

I agree with you ...  I think there are firmware updates being pushed.  When I first setup my SPC, i had really weird DTMF issues, where if I called a number where they wanted me to make key presses, you would press a key, and you would hear an extended DTMF.  This forced you to push numbers slowly otherwise they would overlap.

I powered down the device last night, and powered it back up, and now those issues are gone ...

Journeyman

Re: Problems of my Phone Connect calls

I powered my unit down for 15 minutes and then powered back on. The echo seems to have gone away. Maybe a firmware issue. Waiting to see if the fix is permanent.

Journeyman

Re: Problems of my Phone Connect calls

Location 1:

1) Western Electric. The Trimline Phone Bell System Property Not For Sale.

2) Uniden. 900 MHz. cordless phone.

3) Radio Shack, Model 43-5018; this won't even dial out.

Location 2:

AT&T Answering machine/phone combo. can't state the model at this time as it is 40 mi away.

Please, what phones do not get echo?????

Wizard

Re: Problems of my Phone Connect calls

Hi guys, yeah I tried to post that info there but I think I accidentally deleted my post somehow. Take 2...Action.

Sprint is looking into these reports. Will everyone who has experienced echo on the Phone Connect please post the specific make and model of the phone that is being used here on this forum so that engineers can test, thanks!

Example: Panasonic PX100 Cordless Phone