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Sprint Phone Connect doesn't alert to voice mail messages.

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Wizard

Re: Sprint Phone Connect doesn't alert to voice mail messages.

There is a forum for Sprint Phone Connect.  Do you have the original device or the Sprint Phone Connect 2?  Let me know and I'll move this thread to the appropriate forum for you.

Journeyman

Re: Sprint Phone Connect doesn't alert to voice mail messages.

- unhappyBOB86ZZ4 Ouch, are you returning the device to get ir replaced? If that does not help we can internally escalate it here without you needing to call every time

- Mark

Social Media Care

Journeyman

Sprint Phone Connect doesn't alert to voice mail messages.

Have had problems with it from the beginning. It worked in the first few days. Then I realized it wasn't giving me waiting message alerts (no blinking light and no broken dial tone on pickup). I've spent lots of time on the tech support line with Sprint trying to get it working. They always tell me to unplug it, take the battery out, remote update, take to Sprint service center for updating, dial *34000000#, etc.... Whenever I do their steps it starts working properly for a few days and then at some point stops alerting again. One of the techs said I needed to call it and leave a message, then retrieve the message, and then delete it. He said this would "synchronize" the device so it would work properly. I asked him if I needed to do that every day then since I have no idea when it stops telling me there are messages? He realized that was kind of a dumb thing to tell me then. I always end the call retrieving my messages by pushing the "*" button too. That's what I do on my Sprint cell phone and figured I should on the Phone Connect too. One of the techs on one of my many calls told me to do that. I told him I always have done that. I finally decided it's time to quit playing around. They told me to call another number and talk to them about returning it under warranty. I called there and he said to send it in. It's packed up and going to the post office tomorrow. So, now I've got no home phone service. Great. I sure hope they get it fixed or replaced. I see they are now selling a different looking unit. I wonder if the new ones have the same problems? Anybody else have this problem? Did they get it fixed? I did some searches and found some old posts but nothing recent about this. Maybe there should be a forum section for Phone Connect threads?