Stop lying. Even in fully upgraded areas (as I experienced just today in Orange County and LA, CA), Spark devices will prefer the 3G tower, so they can get voice calls. Until you actually get Enhanced Circuit Switched Fallback (eCSFB) deployed, which there is no timeline for, Spark and tri-band devices are less useful than legacy 4G ones.
I see that you posted a few times about the current selection of devices that don't have simultaneous voice and data usage. This functionality is capable on our network but is limited to only devices which have the hardware capability to perform. Were you advised otherwise on your device's capability?
Sprint Social Care Team
On Long Island, NY I average 0.2 mgps down on 3g on my Sprint Spark capable LG G2. Let's see, 1X - 3G - 4G - 4G LTE - Sprint Spark. Yet I still have 3G. I'm switching to T-Mobile this week and I'm so happy to finally be leaving this terribly slow internet. If that wasn't bad enough half the time I don't even get service. Considering I live in such a popular area it would make sense to at least have 4G at this point. It's honestly really frusturating and Sprint speeds on average even on LTE and Spark are much slower than other competitors. For example, T-Mobile's new LTE network in Dallas and North Dakota (I think these are the places) average above 100 down with peaks of 120ish. That's pretty amazing. On Long Island we average about 20-40 down on T Mo with peaks of 50 from what I've heard.
David, I was not advised that my new S4 would NOT have the simultaneous voice and data capability that my old SII did, just as I was not advised that my unlimited hotspot was replaced by a 2GB one when I swapped the devices.
The lack of simultaneous voice and data is for ANY Spark (your highest end) device. This is a massive FAIL.
Thanks for someone posting the TRUTH about Sprint's awful service. I recently upgraded to a LG G2 and experienced the EXACT SAME THING as SecureGuys. It rarely used the 4G LTE network (in Los Angeles) -- instead it was mostly on the 3G network. This is only one of MANY REASONS I eventually decided to reverse the upgrade so I can leave Sprint when my contract expires in less than two months. If I'm going to invest in the latest technology, it should actually be WORTH the investment. Sprint doesn't grasp that concept, and so they're doing everything them can (as in their latest Framily Plan) to get as many people to sign up with them...before everyone realizes what awful service they provide and how lacking their 4G LTE network truly is.
I live in the Dallas area and I've had my phone about a month. I love the spark service. It's very quick but the only issue is that if you're far away from a tower it will drop down to 3g. Somebody else brought it up but no you can't be on a voice call and have a data connection whereas my old s3 could. If I'm on a call then that's all I'm focused on anyway so it's only a slight inconvenience.
you should be able to browse while on a phone call...but not while on 3G..4G only or wifi
actually you should be able to over 3G LTE as well..just not the normal 3G