cancel
Showing results for 
Search instead for 
Did you mean: 

About your Sprint.com Online Account Permissions

26136 Views
Sprint Product Ambassador

Sprint offers several levels of access to your account, bill, device info and more.  The information you provide when you create a sprint.com user profile  determines what you can see and do on your account. The more  information you provide about your phone and device, the more you can do  on sprint.com.

For more information on how to create a user profile, see Sign up for My Sprint or watch our how-to video.

There are 5 levels of profile access on My Sprint:

  • Account owner
  • Account authorized (Device user that has account owner permissions, but is unable to view the account PIN)
  • Device user
  • Department level access (business user)
  • Community profile

Account Owner

At  the account owner level, you have access to all of the important  features on sprint.com – like checking your minutes and paying your  bill. To create an account owner profile, you must provide the following  information while registering:

  • Username
  • Password
  • Email
  • Phone, serial or account number
  • Billing ZIP code
  • Account PIN

As an account owner, you have access to the important features listed below, among others:

  • Add, revoke or update user access to your account
  • Access online service tools, depending on the services your plan includes
  • Manage other user profiles on the account
  • Change your plan
  • Add a phone
  • Pay and update your bill
  • See minutes used
  • Check upgrade eligibility status
  • Post to the Sprint Community forum

Account Authorized

Account  owners can grant account level permissions to other users on their  account who do not have authorized access to view billing information,  pay bills, view call details, etc. By granting authorized access, users  have all of the features and privileges that account owners have, except  they cannot see the account PIN. To obtain account authorized  privileges, you must request access from the account owner. If you are the only profile on your account, enter your billing ZIP code and account PIN on the My Preferences page to become an account owner.

Device User

Device  users are not account owners and have limited account access on  sprint.com. To create a device user profile, you must provide the  following information:

  • Username
  • Password
  • Email
  • Phone, serial or account number

Note:  If you do not provide us with your account PIN and billing ZIP code  during registration, you will only be registered as a device user and  not an account owner. You can change your level of access later on the My Preferences page by providing your billing ZIP code and account PIN.

As a device user, you have access to the features listed below:

  • Access online service tools, depending on the services your plan includes
  • See minutes used
  • Check upgrade eligibility status
  • Post to the Sprint Community forum

If  there is an account owner already on the account, you can obtain  additional permissions and privileges to do more on the account by  requesting access from the account owner. If you are the only profile on  your account, enter your billing ZIP code and account PIN on the My Preferences page to become an account owner.

Department level access (DAC) - Business users

Department  level access (DAC) accounts are sub-level accounts of a business  account. DAC account users are only allowed to manage a portion of a  business account and cannot make any revenue impacting changes to their  account. Only select devices are able to add or remove services on their  account. There can be multiple DAC users on one account.

To create a business user profile, you must provide the following information during registration:

  • Username
  • Password
  • Email
  • Account number
  • Billing ZIP code
  • Account PIN

To create a DAC user profile, you must provide the following:

  • Username
  • Password
  • Email
  • Account number and the department account code
  • Billing ZIP code
  • Tax-ID (You provide your Tax-ID on the following page)

As a DAC user, you have access to the features listed below:

  • View unbilled and billed usage for your devices
  • Access product/service tools

Community Profile

Community profiles have access to post on the community forums of sprint.com.

To create a community user profile, you must provide the following information:

  • Username
  • Password
  • Email

As a community user, you have access to the features listed below:

  • Post to the Sprint Community forum

You  can sign into your community profile and later provide your phone,  serial or account number and account PIN to access more features and  permissions on My Sprint.

8 Comments