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Access to Sprint.com

Journeyman

Re: Access to Sprint.com

I was also having the same problem last night and it was driving me crazy.  I called sprint and told them I thought their site had been hacked but he said it was working fine for him.  I told him that was probably because he was on their intranet.  He would not listen to me.  I did a google search and found the following article: http://www.dslreports.com/forum/r26819050-Connectivity-Strange-redirection

The guy in the article was also having the same problem.  But, after he posted, he came back in and edited his post saying he cleared his dns and cache and came back in and it all worked fine.  I tried this too and it fixed my problem.  I had been on the site reading the forums about a problem with my Motorola Photon 4g.  I logged into my account and was looking up info and all of a sudden it redirected to this Inq.com page which really had a URL of pagesinxt.com/yada yada yada.

I went back to the forum to post my message and I could no longer get on any of the sprint pages.  Now that I have flushed my dns and cleared my cache.. it is all ok.   I still think something weird was on their site.  I will say this.. it did not happen to my daughter's computer but she is running a Mac... and she also did not try logging into my account.

Very interesting indeed.

Journeyman

Access to Sprint.com

Even using the workaround URL, I'm not able to pay my bill online. The page times out. I think the problem is much deeper than the landing page.

Journeyman

Access to Sprint.com

Finally taking what we say serious --- about time!!!  It is more than frustrating to call in and be treated like you have no clue about technology.  You should be thanking us for taking the time to report the problem to you. 

Highlighted
Journeyman

Access to Sprint.com

HELLO Sprint technical assistance.

Me too. I may not access the website without a script error sending me off to inq.com.

The work around I found was to google sprint problems and enter through another portal on the site, like this "community." discussion.

Sprint Product Ambassador

Access to Sprint.com

Official Statement: We're looking into these reports will all speed and seriousness.  We will report any findings. 

You are correct - to view your account, visit

https://mysprint.sprint.com/mysprint/pages/sl/global/index.jsp

and ensure the security identifies itself as Sprint.com:

2012-01-14_2101.png

Journeyman

Re: Access to Sprint.com

couple things.

1) they have been exploited (assuming someone didn't fubar dns).  The main landing page throws you over to inq.com.  This most likely means something in their landing page has been comprised.  I see during page load a call to sprint.inq.com. 

2) My machine does not have a virus.  Case in point, I was able to get to my account by avoiding the landing page.

     a) google sprint.com website hacked and you'll see this thread

     b) click on the login button on the right

     c) type in mysprint.sprint.com

3) wahlaa - i'm in my account.

This site appears to be served globally by an end to end content provider / accelerator so either the source (sprint) or the vendor is compromised. We could be landing on a load balanced server that has the problem.

Journeyman

Access to Sprint.com

ZachSka871 wrote:

I called Sprint to report this issue.  I talked to TWO different people.  The second technician ACTUALLY LAUGHED AT ME and told me that I have a virus.  I told him I tried on two different computers.  He just kept chuckling at me and said, in a VERY condescending tone, "Well thank you for letting us know, sir" and then hung up.

I'm a computer technician by trade, so I was more than a little insulted.

All I can say is good.  I hope Sprint loses a lot of business over this.  I've done my part to try and help/warn them and I was treated fairly rudely for it.

I agree with you, I'm fairly certain this isn't a virus.  It isn't affecting any other pages (and I have tried a lot of them).  I suspect it is a DNS issue.  In the packet sniffing log, I can see DNS requests go out over the network for sites with names like AKA DNS something that come back with IPs in the 208.91.x.x range (the same range as the final pages that the site is redirected to).

And on top of that, a couple of my machines use completely different DNS servers, and they aren't having a problem.

There is always a slim chance it could be a virus, but if it is, it is really well hidden, and currently only targeting the Sprint.com site...

Journeyman

Access to Sprint.com

I too was getting INQ page when I used my bookmark which was working properly earlier today. I was finally able to load the page with http://mysprint.sprint.com/mysprint/pages/sl/global/login.jsp

First time I called Sprint they said it was my PC. I investigated further and decided it wasn't. Second time I called I pointed out the few hundred people that had already viewed this thread and they agreed it was a problem on their website for so many people to be experiencing it.

Although I was finally able to load the page, some functions aren't working correctly. For one, the call log won't open. This is definitely on their end.

Journeyman

Access to Sprint.com

I called Sprint to report this issue.  I talked to TWO different people.  The second technician ACTUALLY LAUGHED AT ME and told me that I have a virus.  I told him I tried on two different computers.  He just kept chuckling at me and said, in a VERY condescending tone, "Well thank you for letting us know, sir" and then hung up.

I'm a computer technician by trade, so I was more than a little insulted.

All I can say is good.  I hope Sprint loses a lot of business over this.  I've done my part to try and help/warn them and I was treated fairly rudely for it.

Journeyman

Re: Access to Sprint.com

The page appears to be being hijacked to IPs in the Class B 208.91.x.x IP range. 

I got around the problem by putting a rule in my router to block the 208.91.x.x, Class B range of IPs.

When I disable the rule, the problem comes back, so I am pretty sure this is a decent temporary work around.

When the problem clears up (or someone in my house needs to access one of those 65,000 IPs) I will remove the rule.

For now, this appears to have fixed it..