It sounds like your online profile may not be set at the account level. Here is a blog that helps you check that, then also offers a way to correct it.
If you originally set up your online account without providing your account info (PIN, account number) its possible you are viewing a brief overview page that only displays your sprint log in username and the device you have. You'll need to choose the drop down in the top right corner and select "My preferences" and "update my profile" to provide your account details. Then when you log in you should see first thing under your My Account page "View Bill" and "Pay Now"
I'm not receiving any error messages.
I just don't see the section where it says "your bill"...is this on the top, middle or bottom of the page?
Do I have to use Internet Explorer to pay my bill without a problem?
I'm using Firefox to pay my bill bcoz I dislike Internet Explorer and if Sprint isn't user friendly on Firefox, I hope your webmaster does something about it soon
I'm really sorry about any issues you're having with our site functionality. For the fastest way to pay your bill, I will list the steps here:
Are you receiving any error messages? You may need to make sure that you've verified your account in the "preferances" area. Let me know if you need any further help.
Thanks for the post.
SprintCares Social Media Team
Why isn't there a an easy to find button that says "Pay Bill" so I can click on it when I'm in a hurry to pay for it online?????????