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I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

5 REPLIES
Wizard

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

I am sorry for everyone's troubles last night with the webpage.

here is what happened.

http://community.sprint.com/baw/thread/85094?tstart=0

Its up and running now.

PinkElmo

Journeyman

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

Delete your cookies.  I just wasted an hour trying to pay my bill on-line.  Thanks for the help Sprint...not.

Journeyman

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

You don't need to change anything, just give it some time and the servers should be back up. You can call *3 to pay the bill if it is urgent.

Journeyman

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

I was getting the same message trying to view the bill.  Not entirely sure how I got there, but it said something about chaning the community name so it doesn't match your username. 

Journeyman

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

Same issue for me. Called *2 (Sprint customer service), they said it might be their sever having problems. The internet strikes again!

Journeyman

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!

I'm trying to pay my bill and it keeps telling me to go to my preferences, my account, then update or add an account... I just want to pay the bill!