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My phone was hacked and international calls were made now I am being inconvenienced.. PLEASE HELP!!!

Journeyman

My phone was hacked and international calls were made now I am being inconvenienced.. PLEASE HELP!!!

So I am a Sprint employee who had a phone hacked some how and they made $900 worth of international calls on my account, to make matters even worse I had to change my account pin, security questions, and a ton of other information. To put icing on the cake after all of that I am still unable to login on Sprint.com and make a payment, it tells me I need to go into a store and show 3 forms of i.d. Sounds easy right? NOT THAT EASY! I cant be helped in a store since I am an employee, they cannot remove the flag from my account. So what are my options now? (Besides quitting until it gets fixed so I can walk into a store and receive help)

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2 REPLIES
Master

My phone was hacked and international calls were made now I am being inconvenienced.. PLEASE HELP!!!

You need to be put in touch with the fraud department. 

Master

My phone was hacked and international calls were made now I am being inconvenienced.. PLEASE HELP!!!

Private message me you name and phone number on the account and I will engage Fraud to look at this issue. In the mean time, you should be calling employee customer care.

Mapesy

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