I recently changed phones from an Epic to an Echo and during my voicemail setup, I couldn’t remember the passcode. I racked my brain trying to remember what I would have used, but it just wasn’t coming to me and I already had messages I wanted to listen to. Luckily I remembered that I could change my voicemail code online.
Here’s how I did it:
Signed in to My Sprint with my username and password - (Not signed up for My Sprint? Do it here.)
Scrolled down the My Account tab to where I saw my devices and clicked the Manage this device dropdown box.
I chose Change voicemail passcode. The Reset Voicemail Passcode window opened.
I simply filled out the form and Voila! I was able to get my messages.
If you have a Nextel phone, the steps are similar, but there are some differences.
Sign in to My Sprint with your username and password
Click the My preferences tab
Under Things I can manage online click Change voicemail passcodes
Select the check box next to the device you want to reset the passcode for.
Enter a new 4 to 7-digit passcode or click the Reset radio button to set the passcode to the default 7-digit phone number.