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No need for passcode panic


I recently changed phones from an Epic to an Echo and during my voicemail setup, I couldn’t remember the passcode.  I racked my brain trying to remember what I would have used, but it just wasn’t coming to me and I already had messages I wanted to listen to.  Luckily I remembered that I could change my voicemail code online.

Here’s how I did it:

  1. Signed in to My Sprint with my username and password - (Not signed up for My Sprint? Do it here.)
  2. Scrolled down the My Account tab to where I saw my devices and clicked the Manage this device dropdown box.
  3. Change Passcode 1.png

  4. I chose Change voicemail passcode. The Reset Voicemail Passcode window opened.
  5. reset passcode 2.png

  6. I simply filled out the form and Voila! I was able to get my messages.

If you have a Nextel phone, the steps are similar, but there are some differences. 

  1. Sign in to My Sprint with your username and password
  2. Click the My preferences tab
  3. Under Things I can manage online click Change voicemail passcodes
  4. Select the check box next to the device you want to reset the passcode for.
  5. Enter a new 4 to 7-digit passcode or click the Reset radio button to set  the passcode to the default 7-digit phone number.
  6. Click Save