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Set up AutoPay

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Journeyman

Set up AutoPay

  Hey: I set up auto pay, but it did not take it out. I had to do it myself. When I go in preferences it says I have Auto pay.

1 REPLY
Master

Set up AutoPay

Was autopay setup prior to your due date? And did you have a balance? This is from our knowledge base regarding autopay setup. 

Direct Debit (bank account)

  • Customers enrolling in Direct Debit and who have a balance due must make a one time payment using other self service options. The balance due will not be processed during this enrollment.

ATM Debit or Credit Card

  • Customers enrolling using ATM Debit or Credit Card and who have a balance due, the balance due will be deducted from the ATM Debit or Credit Card during the enrollment process.

Did you use the Direct Debit option?  If so, there is an authorization period for payments via checking account.  If it's showing autopay is setup on Sprint.com, it will pay your bill next month on the due date.  

Hope this helps.

Tom

Sprint Advanced Technical Support

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