cancel
Showing results for 
Search instead for 
Did you mean: 

Website doesn't work properly

Journeyman

Website doesn't work properly

Hey Sprint,

Ever since you upgraded your web site I cannot do most things on it.  I can't change any of my preferences.  One time I had to call in to pay my bill. This is very annoying.  Please make sure your web site works properly.  I need to change my password and pin #.

Thank you.

12 REPLIES
Sprint Product Ambassador

Re: Website doesn't work properly

Hi!

I moved your post over to our Sprint.com Support forum.  We've sorted out most of the bugs on the site -- there is one problem with a bug in Internet Explorer.  IE7 and 8 can send corrupt data to our site, and we don't know what to do with the request.  We're working on a workaround for the bug in IE, but until then we suggest using Firefox or Chrome.

What web browser are you using?

What specific problems are you finding when you try to change your preferences on the site?

Thanks,

Will

Journeyman

Re: Website doesn't work properly

All,

I am a brand new customer...the web site does not operate properly.

I've called the Sprint company several times within the last 36 hours.

Each Representative states, I've cleared the errors...Give the Website about an hour to

re-correct your sign in process and then try it again." They say "I am sure this corrected the problem

of signing in to view your bill online."

Guess what? I tried just before now, and I have gotten the same error message "pop-up"

Frustrating that Sprint cannot get their website to operate on popular IE systems.

Sprint, please send specific instruction to my registered e-mail inbox so that I can

view my bill online...PLEASE!!!

md

Sprint Product Ambassador

Re: Website doesn't work properly

Sorry - but there is a bug with Internet Explorer that can cause it to send corrupt data to our site.  When your browser sends corrput data, we can't process it.

We're trying to find a solution to the Microsoft bug, but until then we suggest you use Chrome - it's a free web browser that is fully standard compliant and works well with the site.

1) Launch IE and go to  http://www.google.com/chrome

2) Click the blue button on the top right to 'Download Chrome'

3) Choose 'Run' when prompted. 

4) Close IE.

5) Open Chrome and type http://sprint.com/ in the address bar.

You'll be able to view, pay and manage your account without problems using Chrome.   Mozilla Firefox also works.

Journeyman

Re: Website doesn't work properly

I too am having problems with the web site.  I got an Avnniversary Reward as a premier customer.  When I try to claim the reward (a measly $5), I get an error message that says Sprint is having trouble with this page.  I tried using Chrome as well, same result.   I have tried to claim this for over one month - these people do NOT know what they are doing.   If I didn't have a contract I would switch in an instant.  J Jansen

Journeyman

Re: Website doesn't work properly

It's not that the site doesn't work 'properly', it sucks.  I've been with Sprint over 10 years and this issue ALONE will make me switch carriers when my contract ends.  Even THIS page loaded with errors.  Pages always load with errors and I can NEVER get to rewards as a premiere customer.  Some premiere customer support, huh?

Journeyman

Re: Website doesn't work properly

A bug is a bunch of bull I have been trying to do everything you can think of to do in the SPRINT  website ever since they made it "NEW AND IMPROVED" and I can't do anything on it. We have 2 lines on our account it will only show some things on the primary account and nothing and the secondary. I have called, chatted with these people and nothing who ever said it "SUCKS" they were right.  I really wish that we log in and stream through our account like nothing. You know the funny thing is that we can pay our bill on linr but thats about it money the'll take but our advice to keep us happy huh!!  WHAT FOR??????????????????????????????

Journeyman

Re: Website doesn't work properly

Will;

The web site keeps dumping me back to the log in page when I try to pay the bill.  Any idea when the site will be fully functional?  Some of the navigation seems to work some of the time.  Other navigation fails after you drill down past the first level....For instance, Pay Bill works till you get to "Submit,"  and then it fails.

Journeyman

Re: Website doesn't work properly

If you will use Google Chrome as your browser, it works fine. I agree that it should work just fine with IE8 but it doesn't. Maybe Sprint will listen to what their customers are saying and do something about this. if I use IE8 to navigate the Sprint website, I get an error that states "DOMparser is undefined" it has something to do with the communication between the site and the Internet Explorer. They just do not communicate well.

Journeyman

Re: Website doesn't work properly

I honestly don't think Sprint even READS our comments. This has been going on for months and months - ever since they introduced the 'new & improved' site

I don't WANT to call them.  I WANT to do everything on-line... especially since I can rarely understand the English of the people who answer the phones in where? India maybe?

Community News

Community News

Find out whats happening on the bridge, we'll share new features and fun on the community as well as exciting news from the mothership...read more.