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how to deactivate a phone one my plan?

Journeyman

how to deactivate a phone one my plan?

     the person i had on my plan will not pay her side of the bill i need to deactivate this phone as soon as possable please help!1

6 REPLIES
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Master

Re: how to deactivate a phone one my plan?

Hello and thank you for using Sprint.com Communities.  The only way to "deactivate" a phone from your account is to call Customer Care at *2 from your Sprint phone or 888.211.4727. 

Tom Deaver

Social Care ~ Sprint.com Communities

Available ~ Friday, Saturday, Sunday

Journeyman

Re: how to deactivate a phone one my plan?

What are the necessary steps in activating my new iPhone 5 which will replace the HTC EVO 4G on my current account?

Which comes first, activate (iPhone 5) or de-activate (HTC EVO 4G)?

Thanks!

Community Manager

Re: how to deactivate a phone one my plan?

@marklgustafson  You can do both at the same time! Activation of a new phone automatically deactivates the old device on that line.  You can activate online by going to My Sprint and choosing "Activate a new phone" under the I Want To Options. If you run into issues along the way, we have a live chat option with specialists available to assist.  If you would rather talk to someone you can call us at 1.888.211.4727.

*Christy

Social Care



SeaWolf
Community Manager
Captain of the Pirate Ship the Vicious Cream Puff

Have a question about your Sprint Service? Feel free to create a discussion in the appropriate space.

Did you get the help you needed? Be sure to mark the answer an "Accepted Solution"

Journeyman

Re: how to deactivate a phone one my plan?

Thanks. I saw tutorial for activating the iPhone 5 on the web site (Sprint's). Shall I simply follow those set of instructions od do I now follow the instructions you just included here?

Community Manager

Re: how to deactivate a phone one my plan?

@Marklgustafson,

What you found are the instructions for activating your iPhone with Apples' systems, including syncing or setting up your I-Tunes account, etc. That process should start automatically the first time you turn it on. However, I can understand your confusion. 

You have to tell Sprint's systems that you're swapping handsets from the EVO to the i-Phone, which are the instructions that I posted in answer to your question.

I personally recommend that you go through the sprint.com process first before you turn the device on and it begins it's automatic programming to avoid any errors that might be caused if the Sprint network doesn't recognize the new phone.

*Christy



SeaWolf
Community Manager
Captain of the Pirate Ship the Vicious Cream Puff

Have a question about your Sprint Service? Feel free to create a discussion in the appropriate space.

Did you get the help you needed? Be sure to mark the answer an "Accepted Solution"

Journeyman

Re: how to deactivate a phone one my plan?

Thanks Christy... I am now 100% confident on the process; glad I fished around and asked the right questions. Thank you....... again!

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