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Culture Eats Strategy for Lunch

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Wizard

Here's an interesting read  I thought was worth sharing in light of the recent Employee CSAT efforts.

Culture Eats Strategy for Lunch

Get on a Southwest flight to anywhere, buy shoes from Zappos.com,  pants from Nordstrom, groceries from Whole Foods, anything from Costco, a  Starbucks espresso, or a Double-Double from In N' Out, and you'll get a  taste of these brands’ vibrant cultures.

Culture is a balanced  blend of human psychology, attitudes, actions, and beliefs that combined  create either pleasure or pain, serious momentum or miserable  stagnation. A strong culture flourishes with a clear set of values and  norms that actively guide the way a company operates. Employees are  actively and passionately engaged in the business, operating from a  sense of confidence and empowerment rather than navigating their days  through miserably extensive procedures and mind-numbing bureaucracy.  Performance-oriented cultures possess statistically better financial  growth, with high employee involvement, strong internal communication,  and an acceptance of a healthy level of risk-taking in order to achieve  new levels of innovation.

Read the entire article [here]