American Customer Satisfaction Index (ACSI) noted Sprint is #1 among all national carriers and most improved in customer satisfaction, across all 47 industries, over the last four years.
In 2008, Sprint was last in customer satisfaction across 47 industries. Today in 2012, we are #1 in improved satisfaction. In addition of of 225 companies, Sprint is in the top 5 for improvement since ’08. We are the only company during this timeframe to show 20% improvement.
Sprint is #1 among all national wireless carriers in perceived value. We are also #1 in call center satisfaction. ACSI noted Sprint attained the highest level of satisfaction among national carriers.
We are also unbeaten among national carriers for the highest rating in the ACSI in customer loyalty. We are the only major national carrier to see consistent improvement in loyalty since 2010.
Since 2007 Sprint has improved from last to the leader among national carriers in satisfaction and value. Sprint has also improved from last to tied for best-in-class among national carriers in loyalty and retention during that time.