Download and Install a Sprint ID Pack
If your phone did not activate successfully with the Hands-Free Programming on the first attempt, you will see a Please wait while we setup your device services message. If this happens, complete the following steps:
You can use these programming instructions if the Hands-Free and One-Touch steps have failed or if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. Please refer to the page you printed showing the codes you need for these instructions to work.