How do I know if I am an existing SERO or Sprint Employees Referring Customers (ERC) customer? What is the difference between Employee Referral, SERO, Framily and Unlimited, My Way? I am a SERO customer considering an upgrade and understand SERO Basic rate plans aren't compatible ... As an ERC/SERO/Everything Plus customer, are there restrictions on where I can upgrade my device? How frequently can I upgrade my device? How do I change my rate plan if I want to upgrade to a Smartphone? I want to change rate plans, unrelated to a device upgrade. Can I do this? How? As an ERC/SERO/Everything Plus customer, can I add an additional line or lines to my existing accou... I have a general question related to my ERC/SERO/Everything Plus account. Who can help me? What self-service tools are available?
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