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Troubleshoot Downloading Applications in Android Market

Occasionally apps are not able to be downloaded successfully.  The following are some basic steps that may help correct issues that arise.

Market is stuck on “Starting Download”

  • 1.    Confirm that the Android handset is connected to data (Wi-Fi, 3G or 4G).
  • 2.    If downloading a paid application, check to confirm the payment information is correct.
  • 3.    Ensure the handset is logged into Google Talk.
    Note: Tap Talk from the applications menu.  The application will login automatically.
  • 4.    Restart the handset and try the download again.

Download unsuccessful

  • 1.    Restart the handset and try the download again.
  • 2.    Confirm data connectivity (Wi-Fi, 3G or 4G).
  • 3.    Wait 10-15 minutes and try to download the application again.

Unknown error -18

  • 1.    Ensure important files (pictures, music, media, documents) are backed up.
  • 2.    From the homescreen press the Menu key.
  • 3.    Tap Settings.
  • 4.    Tap SD & phone storage.
  • 5.    Tap Unmount SD card.
  • 6.    Tap Format SD card.
  • 7.    Read the warning message and tap Format SD card.
  • 8.    Read the warning message and tap Erase everything.
  • 9.    Try to download the application again.
Version history
Revision #:
1 of 1
Last update:
‎07-19-2011 10:58 AM
Updated by:
 
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