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Troubleshoot common issues on your Epic

Performing the following steps can help you resolve some of the more common device issues that you may experience with your Epic.

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your phone. To update your profile:

  1. From the Home screen, press Menu
  2. Tap Settings > About phone > System updates > Update profile
  3. You will see the message: The network is preparing your services. Please Wait…
  4. Once completed, you will return to the Settings tab
  5. Press the Home key to exit

Need more?

Click here to see a list of common issues.

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Last update:
‎05-26-2011 09:48 AM
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