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Troubleshoot common issues on your Nexus S 4G from Google

Performing the following steps  can help you resolve some of the more common device issues that you may  experience with your Nexus S™ 4G from Google.

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just  like a computer, the software on your phone needs to be updated  periodically to make sure you have all the latest fixes and enhancements  to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If  you are experiencing any data issues, we recommend performing a data  profile update. This will refresh your data service parameters such as  username and password and help clear out any memory issues that might be  affecting your phone.

To update your profile:

  1. From the Home screen, press Menu
  2. Tap Settings
  3. Scroll up and tap About phone
  4. Tap Sprint System Updates
  5. Tap Update Profile
  6. Your phone will check for updates and once updates are complete, you will see the message: Phone is activated!
  7. Tap Next to return to the Home screen

Power cycling

By  power cycling your phone, you will be able to re-register your phone  with the network, which may correct slow down issues, data connection  issues and other problems.

To power cycle your phone:

WARNING: For PDAs and smartphones, performing a power cycle may cause the loss  of some unsaved data or information. Before removing the battery, we  recommend you save any data or information you want to keep.

  1. Turn the phone off
  2. Remove the battery
  3. Reinstall the battery
  4. Turn the phone on

Note: It  can take several minutes for the phone to restart after removing the  battery. It is normal for a white screen and timer icon to display  during startup – it is not an indicator that the phone is locked or  frozen.


If you recently  downloaded an application and noticed a difference in your Nexus S 4G  performance, the new application may be causing the problem. To  troubleshoot this:

  • Uninstall the new application
  • Power cycle the phone
  • It should now perform as expected. If it does, then you can try to reinstall the application.
  • If you continue to have problems after you reinstall the application, we recommend you uninstall it.
    • If  the application came from a third-party vendor and not from a Sprint  site, contact the application provider to help you work through the  problem. Please keep in mind that if the application you downloaded came  from a Web site other than, it may not be a Sprint-supported  application.
    • If you continue to have problems after  uninstalling the application, or the application was downloaded from, please contact us.

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‎07-14-2011 03:22 PM
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