cancel
Showing results for 
Search instead for 
Did you mean: 

Troubleshooting from BlackBerry - Battery

Charging times

  • Charge times will depend on the BlackBerry® smartphone being charged and what power source is charging it. BlackBerry smartphones come with lithium-ion batteries, which should be kept topped up regularly. Many factors affect the length of time the battery can operate before recharging, such as the amount it is used, the applications that are running, the brightness of the screen and even the volume of the ringer.
  • When the BlackBerry smartphone is plugged into a computer with the correct USB drivers installed, it will charge approximately five times faster than when plugged into a computer without the correct drivers installed.
  • A travel charger charges a BlackBerry smartphone at a rate equivalent to or higher than a computer with the appropriate USB drivers installed. Using a travel charger that is plugged into a wall is the fastest way to charge a BlackBerry smartphone.
  • It is important to charge each BlackBerry battery with the correct charger. Each travel charger for a BlackBerry smartphone is designed to charge a specific type of BlackBerry battery. For example, only charge C-Series batteries with the BlackBerry C-Series Battery Charger.
  • The front label on the battery displays a letter (such as "C-") and the battery model number. This will help make sure you are using the correct battery type with the correct travel charger for a BlackBerry smartphone.


Update the BlackBerry Device Software

You can download the latest version of Blackberry Device Software fromwww.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.


Industry standard smartphone charging recommendations

Recharge according to usage pattern to maximize battery life.


Recharge the battery every 18 hours if you:

  • Reads/sends more than 100 emails, BlackBerry® Instant Messenger messages or text messages per day
  • Talk for more than 50 minutes per day
  • Browse the Internet, use an application or play a game for more than 10 minutes per day


Recharge the battery every 24 hours if you:

  • Read/send 50-99 emails, BlackBerry Instant Messenger messages or text messages per day
  • Talk for 20-50 minutes per day
  • Browse the Internet, use an application or play a game for 5-10 minutes per day


Recharge the battery every 36 hours if you:

  • Read/send less than 50 emails, BlackBerry Instant Messenger messages or text messages per day
  • Talk, for less than 20 minutes per day
  • Browse the Internet, use an application or play a game for less than 5 minutes per day


Using and caring for BlackBerry smartphone batteries

  • Charge the BlackBerry smartphone using only the charging accessories and lithium-ion battery specified for use with your particular BlackBerry smartphone model.
  • Do not use counterfeit battery packs on BlackBerry smartphones.
  • Do not expose the battery pack to extreme temperatures during operation.
  • To optimize the energy and cycle life of the battery, it is best to charge the battery as often as possible.
  • Batteries are meant to be easily inserted into the BlackBerry smartphone or chargers in only one way. Do not force the battery into the BlackBerry smartphone as this may cause permanent mechanical damage. If the battery appears to require excessive force to insert into a BlackBerry smartphone or external charger, please check that it is not being inserted the wrong way.
  • Do not expose the battery pack to liquid.


Battery power indicator

The battery power indicator displays the amount of power remaining in the battery.

  • When the battery is charging, a power symbol appears next to the battery indicator.
  • At 20% power remaining, the BlackBerry smartphone displays an amber battery indicator.
  • At 10% power remaining, the BlackBerry smartphone displays a red battery indicator


LED Indicator

The LED on a travel charger for a BlackBerry smartphone displays different colors to indicate the status of the battery.

LED color description

Off

No battery is inserted for charging

Amber

A battery is inserted and charging

Green

A battery is inserted and charged

Flashing Red

The travel charger for a BlackBerry smartphone is operating above normal operating temperature. The battery is not charging.
Important: Unplug the travel charger for a BlackBerry smartphone for 10-20 minutes and then resume charging. Make sure that the voltage of the wall outlet matches the voltage stipulated by the travel charger for the BlackBerry smartphone.

Solid Red

The travel charger for a BlackBerry smartphone does not recognize the battery or another charging error has occurred

Does not hold charge

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

It is actually the BlackBerry smartphone battery that holds the charge. If the BlackBerry smartphone is not functioning as it should in terms of power, the battery could be causing the issue.

Check the battery or charging accessory

  • Make sure you are using an approved BlackBerry wall charger, battery, and USB charging cable. Other brands of charging accessories may have different voltage parameters and could cause charging issues when used with a BlackBerry smartphone.
  • Have you been charging the battery correctly for 2-3 hours at a time with a functioning BlackBerry charger.
  • Connect the BlackBerry smartphone to a BlackBerry wall charger and check to see if the charging icon appears on the screen for at least 10 seconds.

Try another fully charged battery, USB cable, or wall charger

If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. Does the battery charge in another BlackBerry smartphone? If not, encourage a battery, charger, or USB cable exchange or service.

Visually inspect the battery for indications of physical damage

Here are some common examples of physical damage:

  • Signs of potential liquid damage, such as the following:
    • An active liquid damage indicator in the battery compartment or near the trackball
    • Sticky residue around the battery
    • Green or white corrosion around the battery
    • A foggy screen
  • Bent pins or debris on the USB port
  • Loose USB port (USB cannot connect tightly)

Low battery indicators

The BlackBerry smartphone continuously monitors the battery voltage level, and shuts down automatically if the voltage drops below the specified minimum level.

When a BlackBerry smartphone battery drops below specified power levels the following occurs:

  • At 15% power remaining, the BlackBerry smartphone beeps and the LED flashes amber.
  • At 10% power remaining, the BlackBerry smartphone displays a red power symbol
  • At 5% power remaining, the BlackBerry smartphone beeps and displays a message indicating the battery is too low for radio use. The radio is automatically turned off.
  • At 0% power, the BlackBerry smartphone beeps and displays a message indicating that the battery is drained and turns off automatically.

The LED of a BlackBerry smartphone which has turned off due to a low battery slowly flashes amber when connected to a charger.

A BlackBerry smartphone enters deep sleep mode if it has turned off due to a drained battery and left in this state for a long time.

If a dead battery is inserted into a BlackBerry smartphone, the red LED might turn on for up to 2 minutes. A dead battery still has some power, but not enough to perform any functions on the BlackBerry smartphone.

If a deeply drained battery is inserted into the BlackBerry smartphone, there are no visual indicators of functionality. A deeply drained battery has little to no power and cannot sustain the LED light.

Make sure the charger is a travel charger for the BlackBerry smartphone or a computer. Using a bus-powered USB hub might cause the red LED to remain on indefinitely and the computer operating system might show a pop-up window with the following message: USB hub Power Exceeded. In this case, the BlackBerry smartphone does not charge.

Update the BlackBerry Device Software

You can download the latest version of Blackberry Device Software from http://www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.

Maximizing battery performance

Charging Power Saving Tips

Charge the BlackBerry smartphone as much as possible. Charge when not in use to help maintain battery life.

Use a travel charger when possible to charge the BlackBerry smartphone. Always use BlackBerry Authentic Accessories designed for the type of battery in the BlackBerry smartphone. Other chargers might damage the BlackBerry smartphone and might not charge the battery. The travel charger provides a consistent, strong power source to charge the BlackBerry smartphone. It charges a BlackBerry smartphone at a rate equivalent to, or higher than a computer with the appropriate USB drivers installed, and up to five times faster than when using a computer without the USB drivers.

Network Connections Power Saving Tips

Turn off connections when not in use

Active connections, such as GPS, WIFI, and Bluetooth, will drain power because they are sending signals out even when they are not in use. Turn off all connections not in use to save power. To turn off Mobile Network Connections, complete the following steps:

  • On the Home screen, click Manage Connections.
  • Click Turn All Connections Off.
  • Press the Menu key.

Media Power Saving Tips

Reduce volume

The higher the volume on a BlackBerry smartphone, the higher the power drain on the BlackBerry smartphone battery. Reduce the volume to save power.

Use headphones or a headset

The BlackBerry smartphone’s internal speaker draws more power than a headset. Use a headset to save power.

Load media using the BlackBerry Desktop Manager

Loading media using the BlackBerry Desktop Manager is faster than downloading media over the wireless network. The faster the transfer of media to the BlackBerry smartphone uses less power and saves battery life. The BlackBerry Desktop Manager also allows BlackBerry smartphone users to resize and compress media, which uses less power when viewed on a BlackBerry smartphone.

Turn off the Headset Equalizer

The Headset Equalizer uses additional battery power. To save power, turn off the Headset Equalizer. To turn off the Headset Equalizer, complete the following steps:

  • On the Home screen, click Media.
  • Press the Menu key.
  • Click Options.
  • Change the Headset Equalizer to Off.

Browsing Power Saving Tips

Visit mobile web sites when possible

Mobile web sites are specifically designed for mobile BlackBerry smartphones. They typically provide more compact information and fewer graphics. This allows the web pages to be downloaded faster and uses less battery power on the BlackBerry smartphone.

Lower the Repeat Animation setting

When a web page loads, animations on it might play more than one time. The Repeat Animations option allows you to stop the animations on a web page from playing continuously. Setting this to a lower setting will help minimize power use. To adjust the Repeat Animations setting, complete the following steps:

  • On the Home screen, click Browser.
  • Press the Menu key.
  • Click Options.
  • Click General Properties.
  • Reduce the Repeat Animations setting.
  • Press the Menu key.
  • Click Save Options.

Close the browser when finished

The browser will continue to drain battery power if left running in the background. It will drain additional battery power if left open on an active web site. Active websites refresh continuously if left open. To close a browser, complete the following steps:

  • On the Home screen, press the Menu key.
  • Click Switch Application.
  • Click Browser.
  • Press the Menu key.
  • Click Close.

Screen and Keypad Power Saving Tips

Holster BlackBerry smartphone to automatically turn off the screen and lock the BlackBerry smartphone

Use a sleeve when storing the BlackBerry smartphone in a pocket to prevent accidental key presses.Lower the Backlight Timeout setting and the Backlight Brightness setting to reduce unnecessary power use. You can also set the Audible Roll to mute and turn off the Key Tone to save power. To adjust these options, complete the following steps:

  • On the Home screen, click Options.
  • Click Screen/Keyboard.
  • Reduce the Backlight Brightness setting.
  • Reduce the Backlight Timeout setting.
  • Set the Key Tone to Off.
  • Set the Audible Roll to Mute.
  • Press the Menu key.
  • Click Save.

Use the Auto On/Off feature

The Auto On/Off options allows customers to specify the time of day when the BlackBerry smartphone turns on and turns off. This option prevents the BlackBerry smartphone from connecting to the network to download emails during specified times, for example, when the BlackBerry smartphone user is asleep. To change the Auto On/Off settings, complete the following steps:

  • On the Home screen, click Options.
  • Click Auto On/Off.
  • Change Weekday to Enabled.
  • Specify the times when the BlackBerry smartphone should turn on and off on weekdays.
  • Change Weekend to Enabled.
  • Specify the times when the BlackBerry smartphone should turn on and off on weekends.
  • Press the Menu key.
  • Click Save.

Turn on the Enter Bedside Mode option

Turn on the Enter Bedside Mode option to dim the Home screen, disable the radio, and disable the Flashing LED on the BlackBerry smartphone. This saves power when the BlackBerry smartphone is not is use. Note: The Enter Bedside Mode option is not available on all BlackBerry smartphones. To turn on the Enter Bedside Mode option, complete the following steps:

  • On the Home screen, click Clock.
  • Press the Menu key.
  • Click Enter Bedside Mode.

Shortcut Power Saving Tips

Use keyboard shortcuts instead of opening menu items. Keyboard shortcuts use less power and are a quick, convenient way to access frequently used menu items.

Camera Power Saving Tips

  • Turn off the flash
  • Change the Picture Size to Small
  • Change the Picture Quality to Normal
  • Change the Color Effect to Normal

To adjust these features, complete the following steps:

  • On the Home screen, click Camera.
  • Press the Menu key.
  • Click Options.
  • Change the Default Flash Setting to Off.
  • Change the Picture Size to Small.
  • Change the Picture Quality to Normal.
  • Change the Color Effect to Normal.
  • Press the Menu key.
  • Click Save.

Applications Power Saving Tips

  • Completely close applications when finished using them, rather than leaving them running in the background.
  • Log out of third-party applications when they are not in use.

Applications that run in the background will continue to use battery power. To conserve battery power, close all applications when not in use.

Press the End Key to exit an application and leave it running in the background without closing it completely. The End key is only used to end phone calls, not to close applications.

To close an application, complete the following steps:

  • On the Home screen, press the Menu key.
  • Click Switch Application.
  • Click the application to close.
  • Press the Menu key.
  • Click Close.

If left running, third-party applications continuously refresh and check for updates, which drains power from the battery.

Notifications Power Saving Tips

Turn off audio and vibrate notifications for applications.

Note: The vibrate setting on the BlackBerry smartphone uses more power than audio and LED notifications.

To change the notifications profile to Quiet, complete the following steps:

  • On the Home screen, click Profiles.
  • Click Quiet.

To turn off audio and vibrate notifications, complete the following steps:

  • On the Home screen, click Profiles.
  • Click Advanced.
  • Click Quiet.
  • Click on an application.
  • Adjust the audio settings for the application.
  • Press the Menu key.
  • Click Save.

GPS Power Saving Tips

Zoom out to view larger areas when using the GPS feature on the BlackBerry smartphone

Refreshing the map on the BlackBerry smartphone uses battery power. View larger areas to reduce the number of times the BlackBerry smartphone must refresh the map.

Modified from:  http://www.blackberry.com/support

Version history
Revision #:
1 of 1
Last update:
‎10-21-2010 11:35 AM
Updated by:
 
Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.