Update the BlackBerry Device Software
You can download the latest version of Blackberry Device Software fromwww.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.
Industry standard smartphone charging recommendations
Recharge according to usage pattern to maximize battery life.
Recharge the battery every 18 hours if you:
Recharge the battery every 24 hours if you:
Recharge the battery every 36 hours if you:
Using and caring for BlackBerry smartphone batteries
Battery power indicator
The battery power indicator displays the amount of power remaining in the battery.
The LED on a travel charger for a BlackBerry smartphone displays different colors to indicate the status of the battery.
LED color description
No battery is inserted for charging
A battery is inserted and charging
A battery is inserted and charged
The travel charger for a BlackBerry smartphone is operating above normal operating temperature. The battery is not charging.
The travel charger for a BlackBerry smartphone does not recognize the battery or another charging error has occurred
Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.
It is actually the BlackBerry smartphone battery that holds the charge. If the BlackBerry smartphone is not functioning as it should in terms of power, the battery could be causing the issue.
Check the battery or charging accessory
Try another fully charged battery, USB cable, or wall charger
If the BlackBerry smartphone charges when using a different battery or wall charger, the issue most likely lies with the battery or charging accessory. Does the battery charge in another BlackBerry smartphone? If not, encourage a battery, charger, or USB cable exchange or service.
Visually inspect the battery for indications of physical damage
Here are some common examples of physical damage:
Low battery indicators
The BlackBerry smartphone continuously monitors the battery voltage level, and shuts down automatically if the voltage drops below the specified minimum level.
When a BlackBerry smartphone battery drops below specified power levels the following occurs:
The LED of a BlackBerry smartphone which has turned off due to a low battery slowly flashes amber when connected to a charger.
A BlackBerry smartphone enters deep sleep mode if it has turned off due to a drained battery and left in this state for a long time.
If a dead battery is inserted into a BlackBerry smartphone, the red LED might turn on for up to 2 minutes. A dead battery still has some power, but not enough to perform any functions on the BlackBerry smartphone.
If a deeply drained battery is inserted into the BlackBerry smartphone, there are no visual indicators of functionality. A deeply drained battery has little to no power and cannot sustain the LED light.
Make sure the charger is a travel charger for the BlackBerry smartphone or a computer. Using a bus-powered USB hub might cause the red LED to remain on indefinitely and the computer operating system might show a pop-up window with the following message: USB hub Power Exceeded. In this case, the BlackBerry smartphone does not charge.
Update the BlackBerry Device Software
You can download the latest version of Blackberry Device Software from http://www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.
Maximizing battery performance
Charging Power Saving Tips
Charge the BlackBerry smartphone as much as possible. Charge when not in use to help maintain battery life.
Use a travel charger when possible to charge the BlackBerry smartphone. Always use BlackBerry Authentic Accessories designed for the type of battery in the BlackBerry smartphone. Other chargers might damage the BlackBerry smartphone and might not charge the battery. The travel charger provides a consistent, strong power source to charge the BlackBerry smartphone. It charges a BlackBerry smartphone at a rate equivalent to, or higher than a computer with the appropriate USB drivers installed, and up to five times faster than when using a computer without the USB drivers.
Network Connections Power Saving Tips
Turn off connections when not in use
Active connections, such as GPS, WIFI, and Bluetooth, will drain power because they are sending signals out even when they are not in use. Turn off all connections not in use to save power. To turn off Mobile Network Connections, complete the following steps:
Media Power Saving Tips
The higher the volume on a BlackBerry smartphone, the higher the power drain on the BlackBerry smartphone battery. Reduce the volume to save power.
Use headphones or a headset
The BlackBerry smartphone’s internal speaker draws more power than a headset. Use a headset to save power.
Load media using the BlackBerry Desktop Manager
Loading media using the BlackBerry Desktop Manager is faster than downloading media over the wireless network. The faster the transfer of media to the BlackBerry smartphone uses less power and saves battery life. The BlackBerry Desktop Manager also allows BlackBerry smartphone users to resize and compress media, which uses less power when viewed on a BlackBerry smartphone.
Turn off the Headset Equalizer
The Headset Equalizer uses additional battery power. To save power, turn off the Headset Equalizer. To turn off the Headset Equalizer, complete the following steps:
Browsing Power Saving Tips
Visit mobile web sites when possible
Mobile web sites are specifically designed for mobile BlackBerry smartphones. They typically provide more compact information and fewer graphics. This allows the web pages to be downloaded faster and uses less battery power on the BlackBerry smartphone.
Lower the Repeat Animation setting
When a web page loads, animations on it might play more than one time. The Repeat Animations option allows you to stop the animations on a web page from playing continuously. Setting this to a lower setting will help minimize power use. To adjust the Repeat Animations setting, complete the following steps:
Close the browser when finished
The browser will continue to drain battery power if left running in the background. It will drain additional battery power if left open on an active web site. Active websites refresh continuously if left open. To close a browser, complete the following steps:
Screen and Keypad Power Saving Tips
Holster BlackBerry smartphone to automatically turn off the screen and lock the BlackBerry smartphone
Use a sleeve when storing the BlackBerry smartphone in a pocket to prevent accidental key presses.Lower the Backlight Timeout setting and the Backlight Brightness setting to reduce unnecessary power use. You can also set the Audible Roll to mute and turn off the Key Tone to save power. To adjust these options, complete the following steps:
Use the Auto On/Off feature
The Auto On/Off options allows customers to specify the time of day when the BlackBerry smartphone turns on and turns off. This option prevents the BlackBerry smartphone from connecting to the network to download emails during specified times, for example, when the BlackBerry smartphone user is asleep. To change the Auto On/Off settings, complete the following steps:
Turn on the Enter Bedside Mode option
Turn on the Enter Bedside Mode option to dim the Home screen, disable the radio, and disable the Flashing LED on the BlackBerry smartphone. This saves power when the BlackBerry smartphone is not is use. Note: The Enter Bedside Mode option is not available on all BlackBerry smartphones. To turn on the Enter Bedside Mode option, complete the following steps:
Shortcut Power Saving Tips
Use keyboard shortcuts instead of opening menu items. Keyboard shortcuts use less power and are a quick, convenient way to access frequently used menu items.
Camera Power Saving Tips
To adjust these features, complete the following steps:
Applications Power Saving Tips
Applications that run in the background will continue to use battery power. To conserve battery power, close all applications when not in use.
Press the End Key to exit an application and leave it running in the background without closing it completely. The End key is only used to end phone calls, not to close applications.
To close an application, complete the following steps:
If left running, third-party applications continuously refresh and check for updates, which drains power from the battery.
Notifications Power Saving Tips
Turn off audio and vibrate notifications for applications.
Note: The vibrate setting on the BlackBerry smartphone uses more power than audio and LED notifications.
To change the notifications profile to Quiet, complete the following steps:
To turn off audio and vibrate notifications, complete the following steps:
GPS Power Saving Tips
Zoom out to view larger areas when using the GPS feature on the BlackBerry smartphone
Refreshing the map on the BlackBerry smartphone uses battery power. View larger areas to reduce the number of times the BlackBerry smartphone must refresh the map.
Modified from: http://www.blackberry.com/support