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Why do you lock threads?

Did you come looking for information and find that discussions on your subject have been locked?  Maybe you asked a question a few weeks ago and return to find that the discussion is now closed?  No need to worry, it's all part of keeping our Community house in order.

Sprint Care responds to messages primarily in the Customer Service space Monday through Friday, 9:00 AM - 10:00 PM Central Time. Typically, questions and inquiries are answered within 24 hours of receipt during those hours. If you post on a weekend or during late night hours, the team will review your question when they are next online. Other members may also offer their thoughts, opinions and suggestions. We’re a community, after all! If you need assistance right away, you’re more than welcome to talk to us on Facebook at Sprint.com/Facebook or through Twitter at @SprintCare.

If you've started more than one thread on the same topic or posted in more than one older discussion, the Sprint Care team will pick one in which to work with you. This way, you have all the information in one place.  The other old discussions or extra threads may be locked or removed by a Community Moderator, Admin or Manager.

The Care team works to help as many people as possible, keep discussions organized and easy to read, we will typically lock a discussion once a question has been answered and/or if there's been no new activity for at least 36 hours.

What if your question wasn't addressed (or you have the same problem) but now the thread is locked? Take the time to read through the whole discussion and ensure that you follow any self-help or troubleshooting steps listed in the thread. If you still need help or have more questions, feel free to create a new discussion of your own (look for the “Start a discussion” icon on the left side of your screen).

Occasionally, a member may create several identical (or nearly identical) discussions, put up messages that contain inappropriate content or a thread will stray off topic and become unproductive. These activities are a violation of our Community Guidelines and those threads may be locked or removed.  You can review our Community Guidelines here for more information. Sprint Community: The Buzz Insider: Sprint.com Community Terms, Conditions & Guidelines

If you have a question about why a discussion was locked or removed, you may message me (your friendly neighborhood Community Admin SeaWolf) or the Community Manager Community_Robby Please do not create a new discussion specifically to talk about one that was locked previously. 

We're so glad you've joined us on our Community. It's our goal to create a space where customers and others can receive help, share knowledge and experiences with one another. We’re not above having a little fun along the way. Maintaining the space takes a bit of housekeeping and locking older and/or resolved topics is part of our effort to keep your Community organized and easy to use.

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‎05-06-2015 03:52 PM
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