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Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

Journeyman

Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

I'm not receiving SMS. I can send SMS to non-iPhones and they receive them. I can also call and can receive iMessages fine.

 

Any ideas?

 

Sprint BYOD service

iPhone XR

8 REPLIES 8
Sprint Social Care S.M.A.R.T. Agent

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

Are you having any issues with MMS? Are you using the stock messaging app on the phone, or a 3rd party app? Have you been able to check your online account to ensure that there aren't any features blocked?

 

 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

It's an iPhone XR, so there's only one SMS app - Apple's Messages. Again, I can send iMessages, SMS to Android people and they receive them, but I don't receive SMS texts (green, non-iMessage) at all.

Sprint Social Care S.M.A.R.T. Agent

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

Hmm.. Can you shut off iMessage for me? Have someone that usually sends SMS to you, and have them send a test text please? Let us know if this works or doesn't. 

Journeyman

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

Yes. Just tested this and got texts from my wife. Strangely, I can’t get messages from Google Voice, but my wife receives the SMS texts I send from Google Voice through a browser even though she also has an iPhone. Seems weird that I get some SMS with iMessage turned off, but not others. Ideas?
Sprint Social Care S.M.A.R.T. Agent

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

You phone number is still registered with Google Voice? This could be why you are experiencing these issues. 

Journeyman

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

No. I have another number in Google Voice that I’m using to text to my Sprint number.
Journeyman

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

I received some SMS on Monday and, without changing any setting, stopped receiving SMS sometime since then. Weird, right?
Sprint Social Care S.M.A.R.T. Agent

Re: Not receiving SMS. I can send SMS to non-iPhone. I can call and can receive iMessages fine.

Okay that makes since. Sounds like we might have to do a ticket. Send me a PM so we can get this started. 

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