I am suddenly having an issue with my Samsung Galaxy S7. When someone sends me a text, I may only get part of it. It will say 2/2 with a small part of the entire message, but I never get the 1/2 part of the text. Any idea how to fix this?
Ive tried clearing the cache, restarting the phone. Ive seen suggestions to find the auto combination under messages in settings but I do not have that option on my phone.
Sorry for the onslaught of additional questions here, but let's do a little troubleshooting:
No worries! I'll answer any questions! I appreciate your help.
I'm using the Messages app
it's with a few people, some Sprint customers, some are not
Its only with SMS not with MMS
I've run across some folks using the default Samsung Messaging app who have had similar issues. Something that has helped is to go in and download the Android Messages app. Once downloaded, go into the settings for that app and enable RCS. After that, you should have an option in your Samsung Messaging app to enable RCS there. You can then uninstall the Android Messages app if you do not wish to use that instead of the Samsung app. Give that a shot and if it isn't helping we can get some account details from you in private message to try and send through some refreshers to your device.