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Not recieving multiple text msgs

Journeyman

Not recieving multiple text msgs

I am suddenly having an issue with my Samsung Galaxy S7.  When someone sends me a text, I may only get part of it. It will say 2/2 with a small part of the entire message, but I never get the 1/2 part of the text.  Any idea how to fix this?

12 REPLIES 12
Sprint Social Care S.M.A.R.T. Agent

Re: Not recieving multiple text msgs

Oh no, How long as this been going on?? Smiley Sad 

Journeyman

Re: Not recieving multiple text msgs

Since last week.

Sprint Social Care S.M.A.R.T. Agent

Re: Not recieving multiple text msgs

What all troubleshooting have you done with the device?

Journeyman

Re: Not recieving multiple text msgs

Ive tried clearing the cache, restarting the phone.  Ive seen suggestions to find the auto combination under messages in settings but I do not have that option on my phone. 

Sprint Social Care S.M.A.R.T. Agent

Re: Not recieving multiple text msgs

Could you try resetting your network settings under updates in settings? 

Journeyman

Re: Not recieving multiple text msgs

I did. That did not fix the problem. 

Sprint Social Care S.M.A.R.T. Agent

Re: Not recieving multiple text msgs

Sorry for the onslaught of additional questions here, but let's do a little troubleshooting:

 

  • What app are you using for messaging?
  • Is this only happening with a particular person or a handful of people?
  • Do you know if they are on Sprint or other carrier networks?
  • Are you having issues ONLY with SMS texts and not any MMS (picture) chats?

 




"Hail Yourself!" - Ben Kissel



Journeyman

Re: Not recieving multiple text msgs

No worries!  I'll answer any questions! I appreciate your help.

 

I'm using the Messages app

it's with a few people, some Sprint customers, some are not

Its only with SMS not with MMS

 

Sprint Social Care S.M.A.R.T. Agent

Re: Not recieving multiple text msgs

I've run across some folks using the default Samsung Messaging app who have had similar issues. Something that has helped is to go in and download the Android Messages app. Once downloaded, go into the settings for that app and enable RCS. After that, you should have an option in your Samsung Messaging app to enable RCS there. You can then uninstall the Android Messages app if you do not wish to use that instead of the Samsung app. Give that a shot and if it isn't helping we can get some account details from you in private message to try and send through some refreshers to your device. 

 




"Hail Yourself!" - Ben Kissel



Journeyman

Re: Not recieving multiple text msgs

ok Ill try that and let you know.  Thank you so much!

Highlighted
Journeyman

Re: Not recieving multiple text msgs

it still has not resolved.  can you send some refreshes thru to my device?

 

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